Claudia Zetina - De Santiago
Crisfield,MD
Summary
Dedicated professional interested in applying excellent communication and interpersonal skills to the community coordinator role. Devoted to building relationships with students and their families.
Overview
7
7
years of professional experience
Work History
ESOL Paraprofessional
Wicomico County Public Schools
Salisbury, MD
08.2019 - Current
- Assisted with translation services when necessary for parent and teacher conferences or other important communications.
- Engaged parents in their children's education through home visits, phone calls, emails.
- Organized and led small group instruction sessions to reinforce language development skills.
- Maintained records of student attendance, assessment results, and daily activities related to the program.
- Encouraged linguistic diversity by promoting the use of native languages during class time where appropriate.
- Collaborated with other members of the school staff to ensure that all ESL students were supported effectively.
Customer Service Cashier
Lowe's
Pocomoke City, MD
06.2020 - Current
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Built loyal clientele through friendly interactions and consistent appreciation.
School Substitute
Somerset County Public Schools
08.2017 - 08.2019
- Utilized technology tools such as computers or tablets effectively in the classroom setting.
- Instructed students on various topics, including math, science and English.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Maintained rules of conduct that encouraged self-discipline and responsibility.
Center Aide
Children of Destiny
09.2018 - 08.2019
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Developed positive relationships with parents through communication about their child's daily activities.
Childcare Substitute
Children of Destiny
08.2017 - 09.2018
- Maintained a safe, organized and disciplined learning environment for students of all ages.
- Participated in professional development opportunities related to substitute teaching practices.
- Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management.
Spanish Interpreter
Somerset County Public Schools
07.2017 - 08.2017
- Translated documents from English to Spanish and vice versa with accuracy and attention to detail.
- Performed simultaneous translation during conferences and meetings held in both languages.
- Advocated on behalf of clients in need of language assistance services.
- Interpreted phone conversations between people who spoke different languages fluently.
Education
High School Diploma -
Crisfield High School
06.2017
Elementary Education
Wor-Wic Community College
Salisbury, MDSkills
- Classroom Management Skills
- Proficiency in Microsoft
- Capable of resolving conflicts in a fast manor
- Bilingual
- Ability to work under pressure
- Adaptability
- Good communication skills
- Cultural Sensitivity
- Community Engagement
- Partnership Development
- Teamwork and Collaboration
- Relationship Building
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Cashier
Lowe's
06.2020 - Current
ESOL Paraprofessional
Wicomico County Public Schools
08.2019 - Current
Center Aide
Children of Destiny
09.2018 - 08.2019
School Substitute
Somerset County Public Schools
08.2017 - 08.2019
Childcare Substitute
Children of Destiny
08.2017 - 09.2018
Spanish Interpreter
Somerset County Public Schools
07.2017 - 08.2017
High School Diploma -
Crisfield High School
Elementary Education
Wor-Wic Community College
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