Claudia Berumen

Friendship Center - Program Manager
Santa Barbara • 05/2023 - 02/2024

• Managed and supervised administrative and daily program operations, complying with policies and regulations
• Identified program obstacles and communicated possible impacts to team
• Coached team members on productivity strategies to accomplish challenging goals
• Developed and maintained logistics workflows, procedures and reports
• Planned comprehensive and client-centered activity program tailored to needs and limitations of aging and dependent adults, including those with various levels of dementia, to promote optimum health, independence and self-care; increase or maintain social skills and self-esteem within Title 22 guidelines
• Created a monthly program calendar. Coordinated with community partners and paid entertainers
• Oversaw additional programs including Connections (MCI Group) and caregiver support groups
• Responsible for initial and annual Care Plans and assessments of members
• Supervised program staff and oversaw the program to ensure that members' needs are being met daily
• Recruited, trained, and oversaw Friendship Center internship and volunteer program
• Responsible for program maintenance, inventory, budgeting, and working with contracted meal vendor
• Designated Safety Officer to ensure that safe practices in work environment are implemented and practiced at all times in accordance with Community Care Licensing and OSHA standards
• Assisted with monitoring and distribution of grant funds. Created bi-monthly newsletter and social media posts, managed center's social media platforms, and assisted with fundraising efforts
• Worked with Storiicare, Constant Contact, Canva, Facebook, Instagram, WordPress, Google Drive, and MS Office software

• Promoted to Program Administer after 2 years as Program Coordinator; Recognized as a “Healthcare Hero” in first month of new role as Program Administrator
• Oversaw daily operations of 24/7 adult community based residential program, developed and streamlined all phases of this program & managed a program of 3 case manager/supervisors, approximately 60 direct support staff and approximately 30 clients
• Developed, implemented and monitored individuals' treatment plans, and update their records; lead treatment planning meetings; managed program budget; communicated and provided conflict resolutions for with individuals served, as well as families and/or legal guardians, funding agencies and social workers
• Participated in HR duties including: providing full lifecycle support and guidance from recruitment to onboarding and training to performance management; communicated new processes and procedures to team, collaborated and built out career paths and training/development opportunities for all roles within Supported Living Program; regularly checked in with team via staff and individual meetings to supervise, mentor, inspire and look for opportunities to grow and develop staff members

• General administrative and HR duties; Kept employee records up-to-date for 50-60 employees; Answered multi-line phone; Oversaw hiring; Provided human resources; Completed monthly reports; Liaised with Executive Director, Executive Assistant, Program Managers on projects; Benefits administration
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset
• Managed office operations while scheduling appointments for department managers.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Organized and led staff orientation programs and training to promote collaboration
• Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures
• Maintained payroll and benefits for employees in various locations
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions
• Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding