Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Claudia Camila Flores

Claudia Camila Flores

Miami,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Results-driven [customer service representative ] bringing progressive background in [finance ] environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Winn-Dixie
Miami, FL
12.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Increased usage of app by 50%
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.

Education

High School Diploma -

Miami Killian Senior High School
Miami, FL
06.2022

Skills

  • Interpretation and Translation Services
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • Signature Verification
  • Cash Supply Orders
  • Cash Counting
  • Call Center Operations
  • Adaptability and Flexibility
  • Equipment Troubleshooting and Maintenance
  • Reading Comprehension
  • Multitask Software
  • Planning and Coordination
  • PPE Compliance
  • Hardworking and Dedicated

Timeline

Customer Service Representative

Winn-Dixie
12.2020 - Current

High School Diploma -

Miami Killian Senior High School
Claudia Camila Flores