Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Claudia E Soto

Denver,CO

Summary

To secure a position to implement excellent communication skills, and finely tuned ability to anticipate and exceed the needs of customers and employers.

Energetic and dependable professional with excellent customer service, organizational and Achiever. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Restaurant Supervisor

Marriott
05.2023 - Current
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
  • Maintained impressive 100% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions

IRD Attendant/Head Food Runner

Marriott DTC
06.2022 - Current
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Cleaned and sanitized food preparation and serving areas.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Restocked food supplies in kitchen and organized storage areas.
  • Delivered correct food items to tables according to order documentation
  • Garnished dishes and quickly delivered items to customers, minimizing wait times
  • Kept detailed knowledge of and followed all food safety guidelines

Instacart Shopper

Instacart
03.2022 - Current
  • Handled all delegated tasks, including shopping and delivering of groceries and electronics.
  • Provided excellent service and attention to customers when face-to-face or through phone/text conversations.
  • Maintained high customer service rating of 4.98 out of 5 for over 150 grocery deliveries. Delivered groceries to customer locations.

Housekeeper

Double Tree By Hilton
05.2022 - 08.2022
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Adhered to professional house cleaning checklist.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
  • Engaged with guests on room requirements and amenities to promote overall satisfaction

Janitorial Worker

CCS
09.2021 - 03.2022
  • Cleaning, Stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning etc.)
  • Performing and documenting routine inspection and maintenance activities. Carry out heavy cleaning tasks and special projects.
  • Cleaned OR rooms walls, floors, and equipment.
  • Kept building spaces premises clean inside and outside
  • Hand-cleaned telephones, door knobs and remote controls
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift

Buffet Attendant/Cook

The Inverness Hotel
09.2006 - 02.2007
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Accurately operated cash register to process customer payments.
  • Provided exceptional customer service while attending to needs of restaurant patrons.
  • Prepared, seasoned and cooked soups, meats, vegetables, desserts and other foodstuff.
  • Measured and mixed ingredients according to recipe, using a variety of kitchen utensils and equipment, such as blenders, mixers, grinders, slicers, and tenderizers.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Carving station, omelet station, and pastas.

Education

High School Diploma -

Lynwood Community Adult School
Lynwood, CA
03.2009

Skills

  • Bilingual; Proficient in computers and software; Organized and resourceful; punctual
  • Special Assignments
  • Team coordination
  • Performance monitoring
  • Staff Management
  • Restaurant policies and procedures

References

David Davis

Senior Outlets Manager

david.davis2@marriott.com

303 7791100

3037402594


Ambrosia Ulibarri

Outlets Manager

ambrosia.ulibarri@marriott.com

303 7791100

3037402594

Timeline

Restaurant Supervisor

Marriott
05.2023 - Current

IRD Attendant/Head Food Runner

Marriott DTC
06.2022 - Current

Housekeeper

Double Tree By Hilton
05.2022 - 08.2022

Instacart Shopper

Instacart
03.2022 - Current

Janitorial Worker

CCS
09.2021 - 03.2022

Buffet Attendant/Cook

The Inverness Hotel
09.2006 - 02.2007

High School Diploma -

Lynwood Community Adult School

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Claudia E Soto