Claudia Monica Olmeda
Plano,Texas
Summary
Motivated and highly skilled Registered Nurse with a desire to lead health care professionals in providing high quality nursing care and unparalleled patient service. Creative problem solver and leader, adept at managing a service line, projects, and people while effectively delegating and providing support and promoting a cohesive team environment. Passionate about improving the overall patient experience and upholding a culture of service excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Nurse Manager for Neuroscience ICU
Medical City Plano
01.2022 - 12.2023
- Responsible for day to day operations of 34 bed ICU with 80+ employees
- Responsible for maintaining and measuring quality, employee engagement and patient experience
- Increased employee engagement overall favorability by 32 points from October to May (49% to 81%)
- Chaired hospital PCT council focusing on growth and development, retention, and recognition.
- Promoted a culture of safety within department, conducting regular risk assessments and addressing potential hazards promptly.
- Improved patient satisfaction scores by fostering team-oriented environment among nursing staff.
- Fostered improvement in staff development, personnel training, and standards of patient care.
Nurse Manager for Neuroscience Step Down
Medical City Plano
01.2018 - 01.2022
- Responsible for day to day operations of 34 bed PCU with 80+ employees
- Chaired hospital PCT council focusing on growth and development, retention, and recognition
- Responsible for maintaining and measuring quality, employee engagement and patient experience
- Decreased RN turnover significantly while eliminating contract labor
- Increased employee engagement overall favorability from 50% to 92% in one year
- Provided direct oversight of EMU program and Virtual Sitter Program.
Interim Clinician for Neuroscience Step Down
Medical City Plano
01.2018 - 01.2022
- Chair interdisciplinary unit council committee and leads initiatives to improve unit processes and staff satisfaction
- Nursing strategic goals used to improve organization’s patient outcomes mirroring the Magnet Model to deliver the best care by nurses who are supported to be the very best that they can be
- Highly involved in Stroke Certification survey overseeing compliance of all measures
- Develop training material and strategies for nursing staff while also providing educational opportunities that benefit nurses in career development
- Coordinate orientation for new staff members by evaluating learning needs and opportunities
- Serve as representative on multiple hospital committees dedicated to improvement of processes and treatments
- Maintain records of staff competency and manage quality audits
- Engaged member of Stroke committee and Peer Review committee.
Relief Charge Nurse for Neuroscience Stepdown
Medical City Plano
01.2012 - 01.2018
- Lead the delivery of patient care and nursing services to achieve/exceed quality clinical standards and performance measures
- Promote and improve the patient experience by problem solving patient complaints and grievances
- Ensure and improve clinical practices, services and operations by implementing processes, procedures and methodologies to evaluate and improve patient care within the Neuroscience Stepdown unit
- Responsible for overseeing nurse leader rounding, employee rounding and evaluations, patient and physician rounding, and quality audits
Staff RN
Medical City Plano
01.2006 - 01.2018
- Provided delivery of direct and indirect patient care through nursing process of Assessment, Planning, Intervention, and Evaluation
- Served as preceptor for orientation of new employees
- Served as Relief Charge overseeing patient assignments, unit operations, staffing, and overall patient care.
Clinical Supervisor
Valley Baptist Medical Center
01.1999 - 01.2006
- Supervised > 100 ICU employees
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Improved patient outcomes by implementing evidence-based treatment plans and clinical interventions
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
Bachelor of Science - Nursing
Capella University
Minnesota04.2018
Associate of Science - Nursing
UT- Brownsville
Brownsville, TX06.1996
Vocational School of Nursing -
Harlingen
Harlingen, TX08.1991
Skills
- Highly skilled in assessing, planning and evaluating patient care techniques
- Proven ability to direct, develop and evaluate nursing staff
- Outstanding team building, interpersonal skills and motivational skills
- Demonstrates knowledge of and passion for patient-centered care
- Effective in coaching staff for execution of best practices and chosen strategies related to patient satisfaction
- Charismatic and visionary leader focused on improving performance of and developing followers
- Relationship Building
- Flexible and Adaptable
Certification
- PCCU
- NIHSS Certification
- ACLS/BLS
Languages
Spanish
Native or Bilingual
Timeline
Nurse Manager for Neuroscience ICU
Medical City Plano
01.2022 - 12.2023
Nurse Manager for Neuroscience Step Down
Medical City Plano
01.2018 - 01.2022
Interim Clinician for Neuroscience Step Down
Medical City Plano
01.2018 - 01.2022
Relief Charge Nurse for Neuroscience Stepdown
Medical City Plano
01.2012 - 01.2018
Staff RN
Medical City Plano
01.2006 - 01.2018
Clinical Supervisor
Valley Baptist Medical Center
01.1999 - 01.2006
Bachelor of Science - Nursing
Capella University
Associate of Science - Nursing
UT- Brownsville
Vocational School of Nursing -
Harlingen
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