Claudia Sofia Arias Guzman
Guadalajara,Jalisco
Summary
Highly skilled Data Entry Administrator with background in managing data intake, storage, and analysis. Maintaining accuracy in high-volume environments and streamlining data entry processes to enhance efficiency. History of improving data management systems, resulting in improved operational effectiveness. Showcases exceptional organizational skills and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
tata consultancy services
Guadalajara, Jalisco
03.2020 - 05.2021
- Provided technical assistance to customers through phone, email and chat support.
- Resolved escalated customer service issues in a timely manner.
- Identified potential areas for improvement in existing products or services.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Handled customer service issues by providing guidance or escalating for advanced support.
Data Entry Administrator
Tata consultancy services
Guadalajara, Jalisco
02.2016 - 12.2020
- Researched and updated customer records in database system.
- Created detailed reports on data entry activities.
- Processed incoming requests for data entry services promptly and accurately.
- Identified discrepancies between source documents and entered data, rectifying issues where necessary.
- Communicated effectively with colleagues, customers, and vendors via email, phone, or in person.
- Implemented appropriate security measures when handling confidential client information.
- Coordinated assignment distribution to facilitate smooth workflows.
Education
Bachelor of Science - Industrial Engineering
Tecmilenio
Guadalajara12-2020
Skills
- Process improvement strategies
- Quality control measures
- Research and data collection
- Project management expertise
- Deadline-oriented
- Time management abilities
- Customer Service
- Problem-solving aptitude
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Technical Support Representative
tata consultancy services
03.2020 - 05.2021
Data Entry Administrator
Tata consultancy services
02.2016 - 12.2020
Bachelor of Science - Industrial Engineering
Tecmilenio
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