Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marcos A Abreu

Glendale,CA

Summary

Well-qualified Operations Support Manager bringin 34 years of Corporate experience. Dedicated leader with excellent problem-solving and communication skills. Pursuing new growth-oriented career opportunity.

Overview

30
30
years of professional experience

Work History

Technical Operations and Support Manager

Hewlett Packard, HP
02.2005 - 05.2009
  • Produced reports outlining technical support metrics.
  • Provided customer service support to IBM and AT&T customers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Provided customer service and desktop support to over 1,200 IBM / AT&T employees under Hewlett Packard contract.

Manager

AT&T Information Management Services / IMS
04.1993 - 04.2005
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Supported client base of over 2,000 customers.

Manager of Operations

AT&T Network Systems
06.1984 - 03.1993
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

AT&T Corporate Accounting

AT&T
06.1979 - 10.1984
  • Managed reconciliations and monthly balance sheet statements.
  • Managed journal entries, reconciliations, and payroll processing.
  • Complied with established internal controls and policies.
  • Collaborated with other departments to achieve accurate and prompt financial reporting.
  • Generated monthly and quarterly financial statements for executive review.
  • Provided customer service / accounting support for over 10,000 AT&T employees.

Education

No Degree - Business Administration

Pace University, New York, NY
New York, NY

No Degree - Business Administration

Fairleigh Dickinson University
Florham Campus, Morris County, NJ

Skills

  • Process Updates
  • Data Archiving
  • Process Improvement Strategies
  • Staff Management
  • Constructive Feedback
  • Project Development
  • Policy and Procedure Implementation
  • Professional Relationships
  • Operational Support
  • Employee Relations
  • Project Planning
  • Conflict Mediation
  • Business Administration
  • Management
  • Team Leadership

Languages

English
Spanish
Full Professional

Timeline

Technical Operations and Support Manager

Hewlett Packard, HP
02.2005 - 05.2009

Manager

AT&T Information Management Services / IMS
04.1993 - 04.2005

Manager of Operations

AT&T Network Systems
06.1984 - 03.1993

AT&T Corporate Accounting

AT&T
06.1979 - 10.1984

No Degree - Business Administration

Pace University, New York, NY

No Degree - Business Administration

Fairleigh Dickinson University

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Marcos A Abreu