Bilingual Fleet Manager with over 10 years of expertise in budget control and safety compliance. Proven track record in mentoring drivers and streamlining logistics to improve operational efficiency, reduce costs, and enhance compliance with safety regulations.
Overview
20
20
years of professional experience
Work History
Operations Support Manager
Truck Logistics Services Inc
Philadelphia, Pennsylvania
12.2022 - Current
Manage daily logistics operations to ensure timely delivery of containers
Coordinate with drivers to streamline transportation routes and schedules.
Implement safety protocols to enhance workplace security and compliance.
Train staff on operational procedures and best practices for efficiency.
Developed relationships with drivers to address service needs and concerns, fostering communication and support.
Monitor equipment maintenance schedules to prevent operational downtime.
Analyze workflow processes to identify areas for improvement and innovation.
Supervise day-to-day workflow of drivers in order to maximize productivity and maintain quality standards.
Oversaw daily scheduling of staff shifts to ensure adequate coverage and operational efficiency.
Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Built strong operational teams to meet process and production demands.
Manage drivers' needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service through targeted initiatives.
Direct operations staff by providing guidance, training, and support in order to meet company objectives.
Assist employee and drivers developing needs and providing feedback on their progress towards meeting goals.
Ensure compliance with safety regulations and maintain a safe work environment for all personnel.
Identify areas of deficiency and perform root-cause analysis to solve problems.
Coordinate with other departments including dispatch, finance, human resources. to ensure efficient operations.
Recruit, and train drivers members' on application of projects, customer relations, and customer service.
Implement policies and standard operating procedures and managed quality, customer service and logistics.
Develop and implement operational procedures to ensure quality standards are met.
Collaborate with management team on long-term strategic planning initiatives for the organization.
Analyze data from daily reports to identify trends in production performance metrics.
Maintain accurate inventory records to track stock levels and minimize costs.
Improve morale and management communication by creating employee recognition and rewards practices.
Implement innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Collaborate with team leaders on quality audits.
Analyze and control materials, supplies and equipment operational expenses.
Create detailed reports on the performance of individual departments within operations.
Connect with clients and developed strategies to achieve sales and customer service goals.
Plan delivery routing, team workflows, and promotional initiatives.
Present performance and productivity reports to supervisors.
Establish effective relationships with vendors to negotiate pricing and secure materials needed for production.
Oversee financial management, budget management, accounting and payroll activities.
Produce SOPs to document workplace procedures and optimize productivity through standardization.
Conduct regular reviews of existing policies and procedures for continuous improvement opportunities.
Measure and review performance via KPIs and metrics.
Aid senior leadership during the executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Develop key performance indicators to measure effectiveness of operational processes.
Perform cost analysis for various projects to determine budget requirements.
Coordinated cross-functional teams to ensure timely delivery of products and services, enhancing operational effectiveness.
Prepare staff work schedules and assigned team members to specific duties.
Delegate work to staff, setting priorities and goals.
Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Use strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Complete thorough opening, closing, and shift change functions to maintain operational standards each day.
Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Form and sustained strategic relationships with clients.
Implemented successful business strategies to increase revenue and target new markets.
Mitigate business risks by working closely with staff members and assessing performance.
Monitor progress by establishing plans, budgets and measuring results.
Review financial statements and equipment or activity reports to measure productivity or goal achievement.
Coordinate and directed activities of businesses or departments concerning production, pricing and sales.
Improve productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Forecast customer demand to set prices or credit terms for goods or services.
Direct or coordinated financial or budget activities to fund operations and maximize investments.
Structure HR consulting services to support clients during organizational developments and changes.
Cultivate strong working relationships with owner operators providing services essential for daily operations.
Fleet Manager
Star transportation PA Inc.
Miami Gardens, Florida
11.2018 - 12.2022
My primary responsibilities include purchasing and maintaining vehicles for deliveries on the road through all 52 states, registering and licensing vehicles.
Finding ways to cut costs and maximize profits.
Assisted in the recruitment of quality drivers into the fleet and maintained detailed records of vehicle servicing and inspection.
Managing drivers so they adhere to strict schedules.
Overseeing company vehicles, moreover, needs to discipline drivers who are not making efficient use of their time, requiring excellent leadership and decision-making skill while using ELD electronic logs.
Purchasing and maintaining vehicles for deliveries.
Evaluated options for leasing or purchasing vehicles to optimize fleet costs.
Developing efficient driver schedules to maximize profits.
Registering and licensing all vehicles under their management.
Finding ways to cut costs and maximize profits.
Developing strategies for greater fuel efficiency.
Maintaining detailed records of vehicle servicing and inspection.
Complying with U.S. Department of Transport laws and regulations.
Scheduling regular vehicle maintenance to ensure operational efficiency.
Ensuring strict servicing and maintenance times to minimize downtime and maintain schedules.
Served as fleet manager overseeing logistics and operations within transportation sector.
Managed fleet operations to ensure timely delivery and compliance with safety regulations.
Coordinated vehicle maintenance schedules to minimize downtime and enhance performance.
Oversaw driver assignments and route planning for optimal efficiency and cost control.
Developed training programs for drivers to improve safety practices and operational standards.
Monitored fuel consumption and implemented strategies for reducing operational costs.
Analyzed transportation data to identify trends and recommend process improvements.
Ensured compliance with local, state, and federal transportation regulations at all times.
Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
Conducted regular vehicle inspections to identify potential problems or issues.
Identified issues with work vehicles and put in maintenance requests with shop department.
Communicated with upper management and drivers to build lasting relationships.
Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
Reviewed driver logs for accuracy and compliance with regulations.
Mentored drivers and encouraged employees to successfully manage time for optimal mileage performance.
Created reports on vehicle utilization and mileage tracking.
Managed daily operations of the fleet department including staffing, scheduling and performance management.
Coordinated with vendors for parts ordering, repairs and services.
Resolved customer complaints regarding service issues or delays in delivery times.