Zipporah Scott
Atlanta,US
Summary
Store Manager with 2 1/2 years of experience in transportation, logistics, and customer relations. Demonstrates advanced skills in sales management, merchandising, and customer service, driving operational efficiency and revenue growth. Proven leader with a track record of maintaining safety standards and optimizing route planning, ready to bring expertise to a new challenge.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Transportation Manager
Amazon.Inc
Atlanta, GA
04.2024 - Current
- Executed local runs for Tommy's Dry Van services, ensuring timely deliveries.
- Managed yard operations to optimize trailer movements and dock access.
- Provided logistics support to streamline transportation processes.
- Delivered driver services while adhering to DOT regulations.
- Moved trailers efficiently from parking slips to dock doors.
- Updated MedCard to maintain compliance with health standards.
Company Driver
Crete Carrier
Marietta, GA
01.2024 - 05.2024
- Managed logistics operations across Southeast Regional area for reefer and dry van shipments.
- Coordinated transportation schedules to optimize delivery efficiency in regional markets.
- Streamlined communication between drivers and dispatch for timely updates on shipments.
- Ensured compliance with safety regulations and industry standards for all freight operations.
- DOT regulations
- Completed daily pre-trip inspections as required by DOT regulations, identifying potential issues before they became critical problems.
- Communicated proactively with dispatchers regarding any delays or issues encountered en route for prompt resolution.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Developed strong relationships with customers by addressing concerns promptly, leading to increased trust in the company''s services.
- Maintained accurate records of deliveries, including proof of delivery documents for timely billing and dispute resolution.
- Enhanced company reputation through courteous and professional interactions with clients during pick-ups and dropoffs.
Company Driver
NFI Industries
Camden, NJ
10.2023 - 12.2023
- Performed daily vehicle inspections before and after trips.
- Maintained impeccable driving record and history of zero incidents.
- Completed daily pre-trip inspections as required by DOT regulations, identifying potential issues before they became critical problems.
- Promoted a positive company image by maintaining a clean and professional appearance both on and off the road.
- Successfully navigated challenging weather conditions while maintaining strict adherence to safety guidelines.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Managed time effectively to meet or exceed deadlines for scheduled pickups and deliveries without compromising quality or safety standards.
- Transported items to and from company site with focus on safety and efficiency.
- Conformed to all DOT rules and regulations.
- Operated with safety and skill to avoid accidents and delays.
- Reduced risk of accidents by strictly following company policies on safe driving practices and attending regular safety meetings.
- Developed strong relationships with customers by addressing concerns promptly, leading to increased trust in the company''s services.
- Southeast Regional Route. Dry Van.
Owner Operator
Prime, Inc.
Springfield, MO
11.2022 - 2024
- Driven over 90,000 miles in an 8 month time span
- Averaging 2,500 miles weekly
- TWIC Card Holder
- Safe Driving Award Recipient
- Lease/Owner Operator
- Over the road deliveries throughout 48 StatesManaged long-haul deliveries across 48 states, covering 90,000+ miles in 8 months. Maintained weekly average of 2,500 miles, ensuring timely and safe cargo transport.
- Upheld stringent safety standards as a TWIC Card holder, earning Safe Driving Award. Demonstrated meticulous attention to vehicle maintenance and regulatory compliance.
- Optimized route planning and fuel efficiency as Lease/Owner Operator, balancing cost-effectiveness with timely deliveries. Adapted to diverse road conditions and weather challenges.
- Analyzed market trends and client needs to strategically select profitable routes and loads. Continuously evaluated performance metrics to enhance operational efficiency.
- Fostered strong relationships with dispatchers, clients, and fellow drivers. Facilitated smooth logistics operations through effective communication and teamwork.
Transportation Operations Manager
Amazon.com
West Columbia, SC
08.2019 - 11.2022
- Stowing customers orders, returns, & inventory
- Picking & packing customer orders on time for 2 day shipping
- Receiving merchandise
- Working in the Learning Department as a trainer. Training pickers, stow, receiving, customer returns
- Transportation Operations Management
- Hostler driver moving loaded and empty 53 inch trailers, pup trailers and intermodal trailers to the dock.
- Guard Shack- checking trucks in and out of the yard.
- Yard audits-auditing trailers health, empty or loaded.
- Logistics
- Tommy Runs- Drop and Hook 150 miles per day
- Day Cap- 53’ Trailer experience
- 160 Drive Academy Graduate
- CDL Class A
- Truck Driving Award for Amazon
Customer Relations Manager
Aaron’s Sales and Lease
Orangeburg, SC
06.2018 - 08.2019
- Opening & Closing the storefront
- Exceptional Customer service
- Account management, Collections & Delinquency
- Deliveries & field visits
- Sales, marketing, & visual merchandising.Led customer relations, oversaw account management, and drove sales initiatives, resulting in improved client retention and revenue growth
- Implemented new visual merchandising strategies and marketing approaches, enhancing store appeal and customer engagement
- Managed store operations, including opening/closing procedures, ensuring compliance with company policies and maintaining a professional environment
- Coordinated deliveries and field visits, fostering strong relationships with clients and team members to improve service quality
- Analyzed delinquency patterns and developed targeted collection strategies, significantly reducing outstanding accounts
- Spearheaded customer relations and account management initiatives, driving client retention and revenue growth while implementing innovative visual merchandising strategies.
General Manager
The Fudgery
Myrtle Beach, SC
05.2010 - 10.2018
- Operations, Opening & Closing stores
- Hiring, Training, & Terminations for all employees
- Inventory, Replenishments, Audits, & Ordering
- Marketing & Merchandising
- Scheduling and Payroll
- Maintaining store budgets and district sales goalsLed operations, managed staff, and oversaw inventory for The Fudgery as General Manager. Drove sales growth through strategic marketing and merchandising initiatives.
- Optimized store performance by implementing efficient scheduling and payroll systems. Consistently met district sales goals while maintaining store budgets.
- Revamped hiring and training processes, resulting in improved employee retention and performance. Introduced new audit procedures for enhanced inventory accuracy.
- Streamlined operations and optimized staff performance, driving sales growth and consistently meeting district targets while maintaining budgetary discipline.
Sales Manager
Acceptance Now
Myrtle Beach, SC
01.2016 - 06.2017
- Administrative documentation
- Budgeting monthly numbers and goals
- Customer service & Sales
- Credit accounts
- Marketing & Merchandising
- Stocking, Inventory, & Audit Control
- New Hire Leadership Training
- Open & ClosingOptimized inventory management, reducing costs while maintaining product availability. Developed and executed successful merchandising strategies.
- Mentored new hires, fostering a culture of continuous learning. Collaborated with cross-functional teams to enhance customer experience and boost sales.
- Analyzed sales data to identify trends, adjusting strategies for maximum ROI. Managed credit accounts with precision, minimizing financial risks.
- Led sales team to exceed targets, optimizing inventory and executing strategic merchandising. Mentored new hires, fostering continuous learning and collaboration.
- Analyzed sales trends to refine strategies, maximizing ROI. Managed credit accounts meticulously, minimizing financial risks while enhancing customer experience.
- Pioneered new approaches to inventory management, balancing cost reduction with product availability. Developed creative merchandising strategies to boost sales.
- Partnered with cross-functional teams to elevate customer experience and drive sales growth. Facilitated seamless communication between departments.
Customer Service
Sam’s Club
Orange, CT
04.2006 - 01.2010
- Marketing & Remerchandising store displays
- Direct Replenishment Team Member
- Cashier & POS Member
- Deli Manager for 2 yearsLed deli operations, optimizing workflow and enhancing customer satisfaction. Streamlined inventory management, reducing waste and boosting profitability.
- Analyzed store layout for optimal product placement. Implemented data-driven merchandising strategies, increasing visibility of high-margin items.
- Coordinated with replenishment team to maintain stock levels. Developed efficient restocking processes, minimizing out-of-stock incidents.
- Mastered POS systems, ensuring accurate transactions and maintaining cash drawer integrity. Resolved customer inquiries promptly and professionally.
- Revamped store displays to enhance visual appeal and product accessibility. Introduced creative merchandising techniques, driving impulse purchases.
- Optimized deli operations, enhancing efficiency and customer satisfaction. Implemented inventory management strategies, reducing waste and boosting profitability.
Customer Service
Hibbett Sports
Conway, SC
09.2005 - 03.2006
- Lead Cashier of POS System
- Shipment Placement & Replenishment
- Sales, Visual Directing, & Customer Service
- Adjusting store displays via promotional marketingManaged POS system as Lead Cashier, ensuring efficient transactions and accurate financial records. Improved customer satisfaction through prompt service.
- Executed precise shipment placement and replenishment strategies, maintaining optimal inventory levels and enhancing store organization.
- Delivered exceptional customer service while driving sales. Utilized visual directing skills to create appealing product displays.
- Revitalized store aesthetics by implementing creative promotional marketing techniques, resulting in increased foot traffic and sales.
- Contributed to team success through adaptability, strong work ethic, and effective communication. Consistently met or exceeded performance targets.
- Streamlined POS operations, enhancing transaction efficiency and financial accuracy. Implemented inventory strategies, boosting organization and stock management.
Education
Education
Bassick High School
Bridgeport, CT06.2002
Diploma - General Studies
Drive Academy
Columbia, SC05.2022
Skills
- Trucking Logistics (Expert)
- Exceptional Driving (Expert)
- Document Administration (Expert)
- Problem Solving (Expert)
- Advanced Communications (Expert)
- Dedicated Team Player (Expert)
- Management (Expert)
- Budget Control (Expert)
- Developmental Training (Expert)
- Scheduling (Expert)
- Payroll (Expert)
- CRM Software (Expert)
- Business Development (Expert)
- Sales Management (Expert)
- Inventory (Expert)
- Order Processing (Expert)
- Direct Replenishment (Experienced)
- Driving (Expert)
- Budgeting (Expert)
- Account management (Experienced)
- Customer service (Expert)
- Typing (Expert)
- Leadership (Expert)
- Marketing (Expert)
- Sales (Expert)
- Cash register (Expert)
- Merchandising (Expert)
- Training (Expert)
- Development (Experienced)
- POS (Expert)
- Tractor-trailer (Expert)
- Operations management (Expert)
- Tanker Endorsement
- Doubles/Tripples Endorsement
- Hazmat Endorsement
Certification
Graduate from 160 Driving Academy
- Received Hazmat Endorsement from 160 Driving Academy
Timeline
Transportation Manager
Amazon.Inc
04.2024 - Current
Company Driver
Crete Carrier
01.2024 - 05.2024
Company Driver
NFI Industries
10.2023 - 12.2023
Owner Operator
Prime, Inc.
11.2022 - 2024
Transportation Operations Manager
Amazon.com
08.2019 - 11.2022
Customer Relations Manager
Aaron’s Sales and Lease
06.2018 - 08.2019
Sales Manager
Acceptance Now
01.2016 - 06.2017
General Manager
The Fudgery
05.2010 - 10.2018
Customer Service
Sam’s Club
04.2006 - 01.2010
Customer Service
Hibbett Sports
09.2005 - 03.2006
Diploma - General Studies
Drive Academy
Education
Bassick High School