Summary
Overview
Work History
Education
Skills
Languages
Timeline

Claudine Berthold

Pembroke Pines,FL

Summary

Dear Sir/ Madam, I recognize that to get a company like yours to where it is today takes a great amount of hard work, sacrifice, and financial contributions. I acknowledge that you take great pride and precautions in selecting the employees to represent this company, and that to maintain the company credibility, integrity and philosophies you are looking for candidates who possess the confidence, knowledge, wisdom and understanding of how the industry works. An employee who maintains the discipline to always be on time, perform their job responsibilities to the best of their abilities, remains alert on the job, demonstrates respect for others, present growth willingness, meets and exceeds your expectations and is dependable are all important to any employer. Due to my knowledge and most of all my room to learn and grow, I strongly believe that I would be an asset to the company as a whole & an excellent team player for the Information Technology and customer service department. A call for an interview is more than welcome and an opportunity to prove myself to be a part of your team is greatly appreciated. Sincerely, Claudine Berthold Resume my career in a company that allows me to obtain a challenging position that enables growth and advancement within the company. To provide my knowledge, skills to the company and be a great asset.

*Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.

*Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

*Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

* Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.


*Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.


*Diligent problem-solver with resourceful approach to challenges and organized style. Excellent communicator with focus on results.

Overview

5
5
years of professional experience

Work History

UbreakIfix IT Tech
06.2018 - 09.2020
  • Hard rock Digital Work from home September 2020

Highmark Health
10.2022
  • Duties
  • Hard rock digital work from home
  • Contact with customers via Phone calls, Live chat and Emails
  • Receive phone calls from customers and find solutions on their gaming experience
  • This can be done by live chat as well or emails I am a support specialist
  • Making sure the customer has a great experience is a most
  • It is a hybrid position two weeks from home then one week in the office.

IT Technician

uBreakiFix
  • Create work orders for customers take in notes on the issue of their devices and quote them prices and turnaround time
  • Call customers regarding the status of their devices and take call from customer to learn the problems and provide solutions Receive and send emails
  • IPHONE, PC, smart watch, TV game console repairs I was responsible to do all types of repairs on any device

Customer Service representative

Highmark Health
01.2022 - Current
  • Assist members with prescription claims, provide customer service, and assist members with the status of prescription drugs
  • Accomplishments:
  • Graduate high school with 4.5 GPA
  • Information Technology Certified with perfect attendance.

Education

Bachelors - Health Sciences Behavior, Psychology

2023

Bachelor of Arts - Health Sciences

Florida Atlantic University, Boca Raton, FL
08.2020

A High School Diploma -

McArthur high School
2018
GPA: 4.5

Skills

  • Reliable and professional
  • Productive attitude in high stress environments
  • Maintains a learnable spirit and growth-willingness
  • Excellent analytical and organizational skills
  • Great physical capability
  • Great ability to provide problem solving solutions
  • Dependable and conscientious
  • Patient and good listener
  • Hands on experience:
  • A, Network, Security, Hardware and network troubleshooting
  • Microsoft Office: word, excel, PowerPoint, Outlook, OneDrive
  • Helpdesk Services
  • AV Installation
  • Data Retention
  • Mobile Fleet Management
  • Software Deployment Management
  • Network Maintenance
  • Application Installation
  • Peripheral Repair
  • Updating Software
  • Technical Support
  • Organizational Skills
  • Microsoft Excel
  • Customer Relations
  • Retail Sales Customer Service
  • Proper Sterilization Techniques
  • Case Management
  • Pulmonary Function Tests (PFTs)
  • Operational Requirements
  • Information Assurance
  • Patient Records Gathering
  • Progress Evaluation
  • Patient Documentation
  • Crisis Situations
  • Community Health Center Credentialing
  • Patient Data Management Systems
  • Treatments and Therapies
  • Lead Generation
  • Brand Management
  • Team Leadership
  • Sales and Marketing
  • Project Management
  • Staff Management
  • Sample Preparation and Analysis
  • Technical Writing
  • Susceptibility Testing
  • Organic and Inorganic Synthesis
  • Clinical Lab Settings
  • Specimen Collection
  • Quality Control
  • Sterile Procedures and Techniques
  • Document Processing
  • File and Recordkeeping
  • Analytical Thinking
  • Patient Relations
  • Attention to Detail

Languages

French
Professional Working

Timeline

- Highmark Health
10.2022
Customer Service representative - Highmark Health
01.2022 - Current
- UbreakIfix IT Tech
06.2018 - 09.2020
IT Technician - uBreakiFix
- Bachelors, Health Sciences Behavior, Psychology
Florida Atlantic University - Bachelor of Arts, Health Sciences
McArthur high School - A High School Diploma,
Claudine Berthold