CLAUDINE CHRISTOPHE
New York
Summary
Results-oriented Healthcare Administration professional with an MBA in Health Services and Risk Management. Experienced in enhancing surgical, transplant, and emergency department operations through effective patient scheduling, insurance verification, and referral management. Streamlined administrative workflows to optimize patient care and communication. Fluent in English, French, and Haitian Creole.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Aide (Contract)
COLUMBIA UNIVERSITY / NEWYORK-PRESBYTERIAN
New York
05.2025 - 11.2025
- Supported the Abdominal Liver Transplant Team with daily administrative and patient coordination, streamlining responses to 40–60 patient requests per day.
- Coordinated consultations, follow-ups, and perioperative appointments, improving scheduling efficiency across 25–35 daily bookings.
- Ensured completion of all pre-surgical intake and evaluation documentation, maintaining full compliance and timely surgical readiness.
- Managed high-volume work queues (80+ daily requests), prioritizing and routing cases to reduce scheduling delays.
- Verified insurance, referrals, and authorizations to support uninterrupted patient access to care.
- Delivered responsive patient communication, resolving scheduling and clinical inquiries through 50+ daily calls.
- Provided cross-functional administrative support to providers, improving workflow continuity in a fast-paced transplant environment.
Front Desk Receptionist
CENTURY MEDICAL
New York
01.2024 - 06.2024
- Directed front desk operations for a multi-specialty practice, improving patient flow for 100–150 daily visits.
- Scheduled and maintained accurate patient records, ensuring efficient coordination of 60+ daily appointments.
- Managed high-volume phone communications, resolving scheduling and service needs across 80–120 daily calls.
- Partnered with clinical and administrative teams to optimize patient flow and reduce wait times.
Healthcare Program Planner Analyst / Surgical Coordinator
NYC HEALTH + HOSPITALS/BELLEVUE
New York
03.2021 - 04.2023
- Coordinated administrative operations for the Chief of Cardiothoracic Surgery, supporting 200+ annual surgical cases.
- Organized physician recruitment, academic programming, and clinical rotations, improving scheduling alignment across 15–25 participants per cycle.
- Managed weekly OR schedules, coordinating 10–20 surgical cases and ensuring efficient utilization of surgical resources.
- Supported surgeons and advanced practice providers with scheduling and documentation, improving clinical workflow efficiency.
- Processed surgical referrals and e-consults through EPIC and HHC systems, ensuring timely case progression.
- Coordinated preoperative clearances and testing, achieving 95% on-time surgical readiness.
- Supported onboarding and coordination of 20+ volunteers and interns annually, strengthening program operations.
Medical Scheduler
RADNET – MID-ROCKLAND IMAGING
New York
03.2020 - 08.2020
- Scheduled diagnostic imaging appointments for 80–120 patients daily, ensuring accurate registration and workflow continuity.
- Maintained and updated scheduling systems (RIS, ECW), improving accuracy across 100+ daily transactions.
- Educated patients on preparation and insurance requirements, improving appointment compliance and reducing rescheduling.
- Managed appointment changes and cancellations efficiently, handling 60+ daily modifications.
- Supported interdepartmental communication to maintain smooth clinical operations.
- Handled high call volumes, consistently managing 100+ scheduling-related calls per shift.
Finance Department Intern
U.S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT (HUD)
New York
09.2017 - 12.2018
- Coordinated meetings and administrative communications for a 10+ member finance team, improving scheduling efficiency.
- Supported preparation of financial and statistical reports, organizing 50+ weekly data entries with accuracy.
- Maintained electronic records and filing systems, ensuring consistent data integrity.
- Provided customer service and switchboard support, resolving 30–50 daily inquiries.
Clerical Associate Level III – Emergency Department
NYC HEALTH + HOSPITALS/HARLEM HOSPITAL CENTER
New York
03.2008 - 06.2010
- Supported emergency department operations in a high-volume setting serving 200+ patients daily.
- Registered patients, verified insurance, and coordinated follow-up care to facilitate timely treatment for 40–60 patients per shift.
- Managed high-volume communications, handling 80–100 daily calls and coordinating provider consultations to ensure efficient patient flow.
- Collaborated with multidisciplinary teams to support timely emergency care delivery.
- Maintained admission records and compliance documentation in accordance with hospital standards.
- Provided patient and family support, ensuring adherence to emergency care protocols and enhancing overall patient experience.
Education
Master of Business Administration (MBA) - Health Services and Risk Management
Metropolitan College of New York
Bachelor of Business Administration (BBA) - Healthcare Systems Management
Metropolitan College of New York
Skills
- Patient Scheduling & Registration
- Insurance Verification & Authorizations
- Electronic Medical Records (EPIC)
- Medical Office Operations
- Administrative Support
- Office Coordination
- Appointment Coordination
- Data Entry & Documentation
- EPIC Cadence
- ECW
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Healthcare Administration
Certification
- BLS CPR/AED Certified
- American Heart Association
Languages
- English (Fluent)
- French (Fluent)
- Haitian Creole (Fluent)
Honors And Awards
- Summa Cum Laude
- Delta Mu Delta International Honor Society
- Phi Theta Kappa Honor Society
- Academic Achievement Award
- Dean’s List (2017–2019)
Timeline
Administrative Aide (Contract)
COLUMBIA UNIVERSITY / NEWYORK-PRESBYTERIAN
05.2025 - 11.2025
Front Desk Receptionist
CENTURY MEDICAL
01.2024 - 06.2024
Healthcare Program Planner Analyst / Surgical Coordinator
NYC HEALTH + HOSPITALS/BELLEVUE
03.2021 - 04.2023
Medical Scheduler
RADNET – MID-ROCKLAND IMAGING
03.2020 - 08.2020
Finance Department Intern
U.S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT (HUD)
09.2017 - 12.2018
Clerical Associate Level III – Emergency Department
NYC HEALTH + HOSPITALS/HARLEM HOSPITAL CENTER
03.2008 - 06.2010
Master of Business Administration (MBA) - Health Services and Risk Management
Metropolitan College of New York
Bachelor of Business Administration (BBA) - Healthcare Systems Management
Metropolitan College of New York