Jessica Boulware
Lexington,KY
Summary
Experienced Patient Access professional with 17 years of healthcare experience in patient registration, scheduling, insurance verification, medical terminology, and point-of-service collections. Knowledgeable in supporting efficient patient flow while maintaining accuracy, confidentiality, and excellent customer service. I am a strong communicator and dependable team member who has experience resolving patient and insurance-related issue, assisting coworkers and working effectively in a fast-paced environment. Seeking to continue growing and professionally in leadership skills to a healthcare team.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Patient Access / Administrative Support
Baptist Health
Lexington, KY
10.2009 - Current
- Coordinated patient registration, scheduling, and front desk support across multiple departments in large healthcare system.
- Coordinate patient scheduling to ensure efficient flow, reduced wait times, and accurate provider availability.
- Greeted, checked in, and discharged patients while addressing inquiries with professionalism and empathy to enhance patient experience.
- Manage insurance verification, documentation, and data entry within electronic medical record (EMR) systems.
- Collaborated with providers, nurses, and administrative staff to streamline workflows and improve patient satisfaction.
- Assisted clinical staff with patient care and technical support, ensuring safety and comfort.
Jewelry Sales Associate
Macys Department Store
Lexington, Kentucky
01.2007 - 2010
- Assisted customers in selecting jewelry pieces based on personal style and preferences.
- Provided product knowledge about gemstones, metals, and jewelry care techniques.
- Collaborated with team members to achieve sales goals and enhance customer service.
Education
degree - Healthcare Administration
Western Governors University
08-2026
High School Diploma -
Lancaster High School
Lancaster, KY01-2005
2 years toward undergraduate studies -
University of Kentucky
Lexington, KYSkills
- Patient Scheduling & Registration
- Team Lead
- New Hire Epic Trainee
- SME in Mammography
- Insurance Verification & Billing Support
- EMR Systems (Epic, Availity, Waystar, CSG)
- Patient Care Coordination
- Healthcare Compliance & Safety Protocols
- Front desk administration
- Multitasking in High-Volume Environments
- Team Collaboration & Communication
- Patient Relations & Customer Service
- Medical Terminology
- Basic Life Support
Certification
- HIPAA Compliance
- Hand Hygiene
- Hazardous Waste Management
- Infection Control
- Patient Safety
Date Of Application
08/17/26
Affiliations
- Volunteer at the soup kitchen, feed the homeless for 7 years. Hosted Bible Studies for the women shelter for 3 years.
Leadership/Taught Biblical ASL-(American Sign Language) for 10 years
Timeline
Patient Access / Administrative Support
Baptist Health
10.2009 - Current
Jewelry Sales Associate
Macys Department Store
01.2007 - 2010
degree - Healthcare Administration
Western Governors University
High School Diploma -
Lancaster High School
2 years toward undergraduate studies -
University of Kentucky