Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aziza Shomurodova

Owings Mills

Summary

Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.

Overview

7
7
years of professional experience

Work History

Patient Access Representative I

Forefront Dermatology
03.2023 - Current
  • Manage high-volume inbound scheduling calls while maintaining KPI targets for quality, accuracy, and efficiency.
  • Schedule appointments across multiple systems while entering precise patient and insurance information.
  • Apply understanding of diverse health plans to assist patients confidently and correctly post-training.
  • Juggle multitasking demands including listening, typing, navigating systems, and calming patient concerns.
  • Support team performance by demonstrating subject matter knowledge and adapting to evolving workflows.
  • Thrive in a fast-paced, metrics-driven environment with a focus on problem-solving and professionalism.
  • Actively contribute to patient satisfaction and operational excellence by maintaining attention to detail and empathy on every call.

Personal Home Care Aide

Homecentris Healthcare
Owings Mills
10.2020 - 02.2023
  • Provided in-home personal care to clients with empathy and professionalism.
  • Coordinated appointments, tracked patient vitals, and communicated changes to care teams.
  • Developed care plans tailored to individual client needs and supported health education initiatives.

Receptionist / Administrator

Advanced Cosmetic & Implant Dentistry
Owings Mills
08.2018 - 09.2020
  • Managed front office operations, scheduled appointments, and maintained accurate patient records.
  • Served as the first point of contact, ensuring a welcoming experience for patients and visitors.
  • Supported office compliance and internal workflow efficiency through organized task management.

Education

Associate of Arts -

Community College of Baltimore County (CCBC)
Owings Mills
05.2025

High School Diploma -

Franklin High School
Reisterstown, MD
06.2016

Bachelor of Science - Health Management

University of Maryland Global Campus
Hyattsville, MD

Skills

  • Patient Scheduling & Registration
  • Call Center Metrics & KPI Management
  • Multi-Line Phone Systems
  • Multi-Application Navigation
  • Insurance & Health Plan Familiarity
  • Conflict Resolution & Customer Care
  • Attention to Detail & Data Accuracy
  • Workflow Optimization & SOP Adherence
  • Fast-Paced Multitasking
  • Bilingual Communication (Russian/English)

Languages

  • Russian, Native or Bilingual Proficiency
  • English, Full Professional Proficiency

Timeline

Patient Access Representative I

Forefront Dermatology
03.2023 - Current

Personal Home Care Aide

Homecentris Healthcare
10.2020 - 02.2023

Receptionist / Administrator

Advanced Cosmetic & Implant Dentistry
08.2018 - 09.2020

Associate of Arts -

Community College of Baltimore County (CCBC)

High School Diploma -

Franklin High School

Bachelor of Science - Health Management

University of Maryland Global Campus

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