Jennifer Dahl
Hudson
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties. Skilled in appointment scheduling, efficient data entry, health records maintenance, and insurance billing tasks. Additional strengths include excellent communication and high adaptability.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Western Wisconsin Health
05.2024 - Current
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Developed proficiency in Epic healthcare software for accurate documentation of patient encounters, patient scheduling, information and document collection as well as coordinating between departments.
- Managed challenging situations effectively by remaining calm under pressure in critical situations.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Verified patient insurance eligibility and entered patient information into system.
Repair Administrator
Peak Technologies LLC
10.2022 - 07.2023
- Worked as a liaison between customers and vendors to ensure all repair requests were completed promptly and to first-class standards
- Utilized multiple software programs for varying manufacturers as well as Microsoft Office and Teams
Guest Service/Foodservice Leader
Kwik Trip
01.2017 - 06.2022
- Cultivated strong relationships with regular guests through genuine, enthusiastic, and friendly interactions
- Collaborated with management to develop successful marketing initiatives, attracting new customers to the establishment
Owner/Childcare Provider
Self Employed
05.2010 - 12.2016
- Developed and maintained strong relationships with parents and children, resulting in repeat business and referrals
Education
Bachelor of Science - Hotel, Restaurant & Institutional Management
University of Minnesota - Crookston
Medical Administrative Professional -
Northwood Technical College
12.2025
Skills
- Microsoft Office
- Medical Terminology
- HIPAA Compliance Knowledge
- Patient Scheduling & Registration
- Calendar and Appointment Management
- EMR / EHR Software Simulation Practice
Timeline
Patient Access Representative
Western Wisconsin Health
05.2024 - Current
Repair Administrator
Peak Technologies LLC
10.2022 - 07.2023
Guest Service/Foodservice Leader
Kwik Trip
01.2017 - 06.2022
Owner/Childcare Provider
Self Employed
05.2010 - 12.2016
Bachelor of Science - Hotel, Restaurant & Institutional Management
University of Minnesota - Crookston
Medical Administrative Professional -
Northwood Technical College
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