Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evette Murphy-Blackwell

Detroit,USA

Summary

Dedicated and highly organized Front Office Medical Assistant with over a decade of experience in patient-facing roles. Adept at managing high-volume front desk operations, insurance verification, EMR documentation, and patient scheduling. Seeking to leverage healthcare administration skills and compassionate care expertise in a dynamic medical environment.

Overview

9
9
years of professional experience

Work History

Patient Access Representative

Surgeon's Choice Medical Center
02.2022 - Current
  • Serve as the first point of contact for surgical patients, efficiently managing the registration process and ensuring all preoperative documentation is complete. Verify insurance coverage, obtain necessary referrals, and secure pre-certifications and authorizations for surgical procedures. Collect copays and deductibles at the time of service and accurately post payments using the electronic medical record (EMR) system. Register lab orders and manage medical authorizations to support a smooth and timely patient experience.

Patient Access Representative

DMC Family Health Center
11.2020 - 01.2022
  • Answer phones and direct calls to proper department. Check patients in and out of office. E-scribe medication for patients. Verify patient health insurance, collect copays and balances. Provide reminder calls for patient appointments.

Medical Receptionist - Gastroenterology

Farming Hills
05.2019 - 10.2020
  • Efficiently managed front desk operations in a high-volume medical practice, including answering multi-line phones and directing calls to the proper departments. Greeted and checked patients in and out, ensuring accurate demographic and insurance information. Processed and maintained medical records with a focus on confidentiality and compliance. Verified insurance eligibility, collected copays and outstanding balances, and supported providers. Proactively placed reminder calls to reduce no-show rates and enhance appointment adherence.

Medical Receptionist

Ascension
06.2017 - 04.2019
  • Managed high-volume phone systems, accurately routing calls and documenting messages to support clinical efficiency. Oversaw patient check-in/out, maintained updated records, and ensured timely processing of correspondence and emails. Coordinated scheduling for in-office and external testing, while verifying insurance and collecting co-pays to support seamless patient flow and accurate billing.

Medical Office Assistant

General Surgery
03.2017 - 05.2017
  • Greeted patients and visitors in person and by phone, providing prompt and courteous assistance or referrals as needed. Maintained patient confidentiality and upheld HIPAA standards to support a secure and trusted environment. Enhanced patient satisfaction and clinic efficiency by scheduling appointments and follow-ups, monitoring appointment flow, and communicating delays to providers. Dispatched insurance information for verification, maintained an organized front office, and ensured timely follow-up on all ordered diagnostic studies, including documentation and obtaining physician signatures. Collected patient copays and completed daily chart preparation.

Education

Medical Assistant Diploma - undefined

Detroit Business Institute
Detroit, MI

Associate of Science - undefined

Henry Ford Community College
Dearborn, MI
05.2007

Skills

  • Medical Terminology
  • Electronic Medical Records Systems
  • Microsoft Office Suite
  • Professional Communication & Customer Service
  • Insurance Verification & Pre-Certification
  • Patient Scheduling & Registration

Timeline

Patient Access Representative

Surgeon's Choice Medical Center
02.2022 - Current

Patient Access Representative

DMC Family Health Center
11.2020 - 01.2022

Medical Receptionist - Gastroenterology

Farming Hills
05.2019 - 10.2020

Medical Receptionist

Ascension
06.2017 - 04.2019

Medical Office Assistant

General Surgery
03.2017 - 05.2017

Medical Assistant Diploma - undefined

Detroit Business Institute

Associate of Science - undefined

Henry Ford Community College

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