Neurissa Suero Caceres
West Hazleton,PA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Representative
St Luke's Health Network
Hazleton, PA
07.2024 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Provided customer service by answering patient questions and addressing concerns.
Patient Access Representative
Lehigh Valley Hospital
Hazleton, PA
11.2022 - 07.2024
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Greeted patients and visitors in a courteous and professional manner.
- Provided customer service by answering patient questions and addressing concerns.
Associate
Walmart
Hazleton, PA
08.2021 - 09.2022
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Processed shipments received from vendors according to established protocols.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
CCMA - Certified Clinical Medical Assisting
Johnson College
Scranton, PA08-2024
Some College (No Degree) - English
Wilkes University
Wilkes-barre, PASkills
- Post-Discharge Care Coordination
- Registration management
- Insurance Verification
- Patient Education
- Pre-Admission Requests
- Appointment Scheduling
- Phlebotomy
- Patient-focused care
- Patient Flow Management
- Medical Terminology
- Procedure Assistance
- Patient Scheduling
- HIPAA Compliance
- Infection control procedures
- Preparing specimens and samples
- Specimens collection and processing
- Certified in Basic Life Support (BLS)
- Clinical Documentation
- Direct Patient Care
- Insurance Claims
- Medical terminology knowledge
- Medical Records Management
- Vital signs monitoring
- Human anatomy and physiology
- Vital sign monitors
- CPR
- Patient documentation
- Medical Billing
- Stocking supplies
- Medical terminology in [Spanish]
- Customer Service
- Medical Transcription
Certification
- NHA Certification
- CPR Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Patient Access Representative
St Luke's Health Network
07.2024 - Current
Patient Access Representative
Lehigh Valley Hospital
11.2022 - 07.2024
Associate
Walmart
08.2021 - 09.2022
- NHA Certification
- CPR Certification
CCMA - Certified Clinical Medical Assisting
Johnson College
Some College (No Degree) - English
Wilkes University
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