Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Werchadlo

Cranston,RI

Summary

I retired from Women and Infants Hospital as a full time employee. I am looking for part time work and would be an ideal candidate for this position.

I feel the most important part of this position is to put the patient first and to always be courteous and helpful to each and every one that crosses my path. I am reliable and empathetic to the concerns of all the patients at your fine hospital.

After being retired for three years, I would like to have some part time employment to keep my mind active and alert. Please consider me for this position. I worked for twenty years at this same job at W & I, so after being retrained to refresh my memory, I’m sure it will be an easy transition.

Overview

38
38
years of professional experience

Work History

Patient Access Representative

Women And Infants Hospital
Providence , RI
05.1999 - 07.2019
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.

Special Education Paraprofessional

Cranston School Department
Cranston , RI
09.1986 - 09.2004
  • Supported teacher in development of individual learning strategies.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Interacted physically and verbally with students throughout each day.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Oversaw class of students in absence of instructor.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Built and maintained effective communication and relationships with students, teachers, support staff and parents.
  • Aided special education teachers in delivering important services for individuals with exceptionalities.
  • Played essential role in delivering individualized services and supporting instruction.
  • Increased proficiencies by attending professional developmental workshops on learning goals, classroom management, student motivation and engaging learning activities.

Education

Business - Business

Johnson & Wales University
Providence, RI
08.1973

High School Diploma - General Studies

Classical High School
Providence, RI
06.1973

Skills

  • Caring and Empathetic
  • Registration and Admissions
  • Calm and Effective Under Pressure
  • Customer Service
  • Providing Information and Resources
  • Explaining Policy and Procedures
  • Customer Satisfaction
  • Insurance Information Collection
  • Documenting and Recording Information
  • Demographics Information
  • Building Rapport and Credibility
  • Quality Standards and Protocols
  • Patient Education
  • Gathering Information From Patients
  • Evaluating Quality of Care
  • Patient Rights
  • Insurance Coordination
  • Informed Consent
  • Professional Bedside Manner
  • Insurance Authorizations
  • Comfort with Technology and Databases
  • Clerical and Filing Support
  • Reading Comprehension
  • Deductible Collection
  • Satisfaction Assessment and Tracking
  • Risk Management Assessments
  • Creative Solutions
  • Patient Data Management Systems
  • Reliability and Dedication
  • Patient Contact
  • Multi-Line Telephone Systems
  • Operational Requirements
  • Insurance Form Processing
  • Phone and Email Etiquette
  • Outbound Calling
  • Team Collaboration
  • Insurance Company Knowledge
  • Communicating to Patients and Families
  • Multitasking and Organization
  • Patient Confidentiality and Data Security
  • Diagnostic Codes
  • Patient Needs Assessment and Referral
  • Verifying Eligibility
  • Patient Identification
  • Quality Assurance
  • Training Coordination
  • Team Leadership
  • Till Counting
  • Knowledge of Community Services and Programs
  • Hospital Security
  • Pre-Admission Requests
  • Work Quality Evaluation
  • Administrative and Office Support
  • Database Search and Data Entry Skills
  • Scheduling Diagnostic Procedures
  • Resolving Problems
  • Determination Rendering
  • Financial Procedures Adherence
  • Post-Discharge Care Coordination
  • Financial Recordkeeping
  • Encryption Software
  • Verbal and Written Communication
  • PCI (Payment Card Industry)
  • Medical Services Administration
  • Calculating Liabilities
  • Process Improvement
  • Word Processing
  • Call Transfers
  • Office Supplies and Inventory
  • 50 WPM Typing Speed
  • HCPCS Compliance
  • Operational Efficiency
  • Time Management
  • Explaining Instructions
  • Financial Assistance Plans

Timeline

Patient Access Representative

Women And Infants Hospital
05.1999 - 07.2019

Special Education Paraprofessional

Cranston School Department
09.1986 - 09.2004

Business - Business

Johnson & Wales University

High School Diploma - General Studies

Classical High School

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Patricia Werchadlo