Nathalia Garcia

• Verify insurance eligibility and benefits and update insurance information.
• Register patients and verify demographics and personal information.
• Assist patients with AHCCCS applications and eligibility questions.
• Screen patients for Financial Assistance programs and assist with applications.
• Explain insurance, Financial Assistance, and AHCCCS requirements to patients.
• Obtain required documentation and signatures for patient assistance programs.
• Maintain accurate patient records in EMR and registration systems.

• Coordinate patient transportation and verify insurance coverage and eligibility.
• Assist with hospital discharge and verify patient information and insurance.
• Schedule medical appointments and provide follow-up.
• Answer patient questions about appointments, authorizations, benefits, and transportation.
• Use EMR systems to verify insurance and document patient information.
• Communicate with patients, providers, and insurance companies to resolve issues.
• Meet productivity, accuracy, and quality standards in a fast-paced healthcare environment.

Conducted eligibility verification, processed claims, and explained coverage, co-pays, and deductibles to clients.

• Assisted clients in completing forms, resolving insurance-related concerns, and understanding policy benefits and requirements.

• Maintained accurate records and handled confidential documents while ensuring compliance with industry regulations.

• Supported agents through scheduling, client follow-ups, and administrative task management

Oversaw office scheduling, administrative support, and customer service for a busy parts distributor.

• Maintained accurate data entry of orders, appointments, and client documentation.

• Handled incoming calls, invoicing, and financial deposit processing with emphasis on accuracy and timeliness.

• Trained and supervised junior clerical staff to ensure efficient day-to-day operations