Miguel Cobian
Customer Service Representative
San Ysidro,CA
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Patient Access Representative in ER
Alvarado Hospital
San Diego, CA
05.2022 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Offered friendly and efficient service to customers, handled challenging situations with ease
Healthcare Provider
Chiropractic
San Diego, CA
03.2007 - 04.2022
- Delivered clerical support by handling range of routine and special requirements
- Met with patients to discuss medical histories and current complaints.
- Coordinated and integrated health care resources for community-based programs.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Advised patients and community members concerning diet, activity, hygiene and disease prevention.
- Met with patients to discuss medical histories and current complaints
- Administered specialized treatment for multiple patients daily
Customer Service Associate
Real Health Laboratories
San Diego
01.2002 - 01.2003
- Developed and actualized customer service initiatives to decrease wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Boosted sales revenue by skillfully promoting diverse service options
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided primary customer support to internal and external customers.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Education
Doctor of chiroprcatic - Chiropractic
Southern California University of Health Sciences
Whittier, CA 01.2003 - 12.2006
Associate of Science - Biology, General Studies
Southwestern College
Chula Vista, CA 01.1993 - 01.1998
Skills
Insurance Verification
Timeline
Patient Access Representative in ER
Alvarado Hospital
05.2022 - Current
Healthcare Provider
Chiropractic
03.2007 - 04.2022
Doctor of chiroprcatic - Chiropractic
Southern California University of Health Sciences
01.2003 - 12.2006
Customer Service Associate
Real Health Laboratories
01.2002 - 01.2003
Associate of Science - Biology, General Studies
Southwestern College
01.1993 - 01.1998