Laquita Anderson
Lake Charles,LA
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee pursuing employment options where good customer service and positive attitude will make a difference.
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
10
10
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
ER Patient Access Representative
Christus Lake Area Hospital
Lake Charles, La
01.2022 - Current
- Facilitated patient check-in processes to ensure efficient registration.
- Verified insurance information to maintain accurate records for billing purposes.
- Provided information to patients regarding appointment scheduling and services offered.
- Coordinated with medical staff to streamline patient flow and reduce wait times.
- Managed inquiries by phone and in-person, delivering exceptional customer service.
- Educated patients on financial responsibilities and available payment options effectively.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
Certified Nursing Assistant
Christus Saint Patrick Hospital
Lake Charles, La
03.2015 - 08.2020
- Assisted nursing staff with patient care tasks and daily activities.
- Monitored vital signs and reported changes to healthcare team.
- Provided emotional support and companionship to patients in recovery.
Education
General Educational Development
Lake Charles, LASkills
- Insurance verification
- Payment processing
- Attention to detail
- Patient identity verification
- Patient flow coordination
- Billing support
- Effective communication
- Health insurance knowledge
- Information collection
- Pre-admission requests
- Verbal and written communication
- Money handling
- Multitasking and organization
- HIPAA compliance
- Friendly and outgoing
- Data entry
- Phone and email etiquette
- Privacy regulations knowledge
Certification
- CNA certified
References
References available upon request.
Timeline
ER Patient Access Representative
Christus Lake Area Hospital
01.2022 - Current
Certified Nursing Assistant
Christus Saint Patrick Hospital
03.2015 - 08.2020
General Educational Development