Sandra Gyasi
Irvington,NJ
Summary
Dedicated professional with a proven track record at Morristown Memorial Hospital, excelling in patient education and Epic Software proficiency. Leveraged excellent communication and patient advocacy to enhance patient care and streamline processes. Achieved significant reductions in wait times and improved patient confidentiality, demonstrating a strong blend of technical expertise and compassionate service.
Overview
5
5
years of professional experience
Work History
ER Patient Access Representative
Medix Staffing Solutions Inc.
02.2023 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Unit Secretary
Lincoln Park Care Center
01.2020 - 12.2022
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained patient confidentiality in line with HIPAA regulations.
- Provided information for patient admissions and discharges to foster timely processing.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Supported positive patient experience by promptly addressing inquiries and concerns.
Education
Bachelors Of Science - Biology And Psychology
New Jersey City University
Jersey City, NJ05.2023
GED -
Irvington High School
Irvington, NJ06.2018
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Appointment scheduling
- Medical terminology
- Healthcare systems navigation
- EMR
- Team leadership
- Data entry
- Patient identity verification
- Registration and scheduling
Timeline
ER Patient Access Representative
Medix Staffing Solutions Inc.
02.2023 - Current
Unit Secretary
Lincoln Park Care Center
01.2020 - 12.2022
GED -
Irvington High School
Bachelors Of Science - Biology And Psychology
New Jersey City University