Tanisha Williams
La Grange
Summary
Dynamic and detail-oriented Certified Medical Administrative Specialist with extensive experience. Proven track record in patient registration and insurance verification, consistently exceeding performance metrics. Adept at utilizing Cerner and EPIC systems while delivering exceptional customer service and maintaining HIPAA compliance. Passionate about enhancing patient experiences through effective communication and organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
ER Patient Access Representative
Sentara Healthcare
Virginia Beach
11.2022 - 07.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff in filing, phone etiquette and other office duties.
- Stayed calm under pressure and successfully dealt with difficult situations.
Medical Receptionist
Advanced Chiropractic & Rehab Center
Shelton
02.2022 - 09.2022
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
Patient Access Representative
Nuvance Health
Norwalk
03.2020 - 10.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Handled inbound and outbound calls to provide test results and schedule patients for mammograms, ultrasounds, x-rays and bone density exams exceeding matrix expectations.
- Maintained leading performance stats in scheduling patients via Cerner EMR.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Chiropractic Assistant/Receptionist
Associates in Family Chiropractic
Norwalk
02.2017 - 03.2020
- Scheduled patient appointments for two chiropractors in a very busy private practice.
- Created spreadsheets to upkeep pertinent data.
- Assisted doctors with patient care.
- Maintained the upkeep of patient waiting area.
Chiropractic Assistant
Natural First Chiropractic Clinic
Stone Mountain
06.2016 - 01.2017
- Performed electric muscle stimulation, massage and mechanical traction.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Scheduled patient appointments for busy chiropractic practice with competing revenues.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared patients for x-rays, electrocardiograms, suture removal and dressing changes.
Custom Protection Officer
G4S Secure Solutions
Atlanta
05.2014 - 06.2016
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Courtesy Officer
Walden Security
Atlanta
03.2012 - 04.2014
- Resolved customer complaints to fulfill satisfaction of customer.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Completed full building and grounds patrols daily to spot and investigate concerns.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Customer Service Representative
Donnelly Communications
Atlanta
01.2010 - 02.2012
- Documented details of calls and complaints using call center's CRM database.
- Helped large volume of customers daily with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
HR/Ops Administrative Assistant
KOHL'S
Marietta
02.2006 - 09.2010
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled staff, office meetings and client appointments bi-weekly.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Education
Medical Administrative Assistant -
Ultimate Medical Academy
Clearwater, FL05.2016
Criminal Justice - Associate of Applied Arts
ITT Technical Institute
Atlanta, GA04.2012
Skills
- Comfort with technology and databases
- Cerner
- EPIC
- Cleaning and sterilizing
- Patient health information access
- Certified Medical Administrative Specialist
- Cash handling
- Customer service
- Patient registration
- Critical thinking
- Medical scheduling
- Data entry
- patient eligibility requirements
- Medical receptionist
- CCTV
- Administrative experience
- Taking client histories
- Medical terminology
- Care plans
- Administrative tasks
- eligibility determinations
- Office administration
- Organization and time management
- Appointment scheduling
- Front desk
- Electronic Health Records systems
- Computer skills
- Medical recordkeeping
- Detail oriented
- Preparing treatment rooms
- Registration processing
- verbal and written communication
- Insurance verification
- Medical charting
- HIPAA
- Patient admission
- Phone etiquette
- Documentation review
- Insurance authorizations
Certification
- AED Certification
- Certified Medical Administrative Assistant
Accomplishments
Highest Honors Society
Timeline
ER Patient Access Representative
Sentara Healthcare
11.2022 - 07.2023
Medical Receptionist
Advanced Chiropractic & Rehab Center
02.2022 - 09.2022
Patient Access Representative
Nuvance Health
03.2020 - 10.2021
Chiropractic Assistant/Receptionist
Associates in Family Chiropractic
02.2017 - 03.2020
Chiropractic Assistant
Natural First Chiropractic Clinic
06.2016 - 01.2017
Custom Protection Officer
G4S Secure Solutions
05.2014 - 06.2016
Courtesy Officer
Walden Security
03.2012 - 04.2014
Customer Service Representative
Donnelly Communications
01.2010 - 02.2012
HR/Ops Administrative Assistant
KOHL'S
02.2006 - 09.2010
Medical Administrative Assistant -
Ultimate Medical Academy
Criminal Justice - Associate of Applied Arts
ITT Technical Institute