Summary
Overview
Work History
Education
Skills
Timeline
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Claudine Diba

Stone Mountain,GA

Summary

Claudine Diba has Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. while working at all of my previous jobs, it was my goal to maintain customer satisfaction and contribute to company success. In addition, enhance customer experiences by employing service-oriented behaviors, understand customer desires and provide customized solutions to build loyalty. I am a Highly-motivated employee with desire to take on new challenges.

Overview

8
8
years of professional experience

Work History

Cashier

Publix
07.2021 - 04.2024
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Recommended products to customers, thoroughly explaining details.

Email Marketer

Proverbs91 LLC
02.2021 - 03.2023
  • Conducted research into current best practices related to email marketing tactics and trends.
  • Created and implemented email campaigns to increase customer engagement.
  • Scheduled delivery times for optimal timing based on user preferences.
  • Developed automated emails for customer onboarding, abandoned cart reminders, and other transactional emails.
  • Built HTML templates for newsletters, product announcements
  • Managed contact databases to ensure accuracy of data and list hygiene practices.
  • Collaborated with design team to create visually appealing emails.
  • Used creative software tools like Figma and canva to create logos and emails

Hairstylist

Emmanuel Hair Braiding
08.2016 - 11.2020
  • Educated customers on products to maximize benefits.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Responded proactively and positively to rapid change.

Education

BBA - Finance

Georgia State University
Atlanta, GA
06-2024

High School Diploma -

Tucker High School
Tucker, GA
05.2021

Skills

  • Cooperative Attitude
  • Customer Relations
  • Digital advertising
  • Social Media
  • Market research, forecasting, and analysis
  • Marketing automation
  • Product positioning
  • Product marketing
  • Customer Segmentation
  • Campaign Management
  • Sales Techniques
  • Direct Mail Campaigns
  • Active Listening
  • Microsoft Excel
  • Microsoft Office
  • Guest Satisfaction
  • Call Documentation
  • Efficient and Detail-Oriented
  • Time Management
  • Correcting Discrepancies
  • Product Recommendations
  • Administrative Support
  • Copywriting
  • Strategic Marketing
  • Strategic Planning
  • Competitive Analysis
  • Pivot tables
  • Google Workspace
  • Team building
  • Collaboration
  • Cultural Awareness
  • Remote Office Availability
  • Multitasking
  • Leadership
  • Communication
  • Attention to detail

Timeline

Cashier

Publix
07.2021 - 04.2024

Email Marketer

Proverbs91 LLC
02.2021 - 03.2023

Hairstylist

Emmanuel Hair Braiding
08.2016 - 11.2020

BBA - Finance

Georgia State University

High School Diploma -

Tucker High School

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Claudine Diba