Summary
Work History
Education
Skills
Timeline
Generic

Claudine Genova

Colorado Springs,CO

Summary

Developed leadership and team coordination skills in fast-paced hospitality environment, seeking to transition into a new field. Professional with proven expertise in banquets/ banquet administration and coworker, client & quest relations. Excelled in team management and professional growth, which lead to part time admin position for banquets, in addition to my role as banquet supervisor and server. Ready to leverage these skills in a new and challenging role.

Work History

Banquet

Broadmoor Hotel
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
  • Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.

Administrative Assistant

Broadmoor Hotel
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Education

NA - NA

North Babylon High School
North Babylon, NY
06.1988

Skills

  • Team management
  • Banquet setup
  • Staff supervision
  • Guest relations
  • Team player
  • Time management
  • Customer service
  • Telephone etiquette
  • Cash handling
  • Point of sale operation
  • Staff scheduling
  • Problem-solving
  • Attention to detail

Timeline

Banquet

Broadmoor Hotel

Administrative Assistant

Broadmoor Hotel

NA - NA

North Babylon High School

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Claudine Genova