Summary
Work History
Education
Skills
Languages
References
Letter of Evaluation
Timeline
Generic

Robert Torres

Maxwell

Summary

PROFESSIONAL SUMMARY

Experienced banquet professional with a strong leadership background and hands-on expertise in banquet operations, guest service, and team supervision. Proven ability to coordinate large events, lead service staff, ensure service standards, and adapt quickly to last-minute changes. Seeking a Banquet Captain position where I can contribute to operational excellence, team leadership, and exceptional guest experiences.

Work History

Banquet

White Lodging
Austin
BANQUET SERVER / BARTENDER / BANQUET SETUP

White Lodging | Austin, TX

February 2022 – Present

  • Began as Banquet Houseman and mastered all setup, breakdown, and room configuration standards.
  • Promoted to Banquet Server after demonstrating strong service skills and reliability.
  • Delivered high-quality service for coffee breaks, buffets, and plated multi-course meals.
  • Selected to perform Banquet Bartender duties for private and corporate events.
  • Recognized by leadership for professionalism, adaptability, and guest-focused service.
  • Chosen and approved for Banquet Captain training, identified as the next logical step in career progression.
  • Assisted captains and managers with staff coordination, timing, and service flow during events.
MANAGER

TRD Caribe – Cuba

January 2010 – September 2018

  • Started as Commercial Clerk and promoted to Manager due to performance and leadership skills.
  • Led and supervised a team of 32 employees across 3 different stores.
  • Managed daily operations, scheduling, inventory control, and customer service standards.
  • Trained and coached staff to improve productivity and service quality.
  • Ensured compliance with company policies and operational procedures.

Education

High School Diploma -

Juan Gualberto Gomez
La Habana Cuba
01-2006

Skills

Core skills and competencies
  • Banquet operations and event execution
  • team leadership & staff supervision
  • Guest service excellence
  • Pre-event setup and breakdown
  • Coffee breaks, buffets, and plated service
  • Timeline and floor management
  • Banquet bartending
  • Effective communication
  • Training and coaching team members
  • Multitasking in high-volume environments

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Letter of Evaluation

  • To Whom It May Concern:
  • Chanel Burrell
    Special Assistant to the Founder and President
    Courageous Conversation® January 3,2024
  • Robert Torres
    Future Captain
    Austin Marriott
    304 E. Cesar Chavez St Austin, TX, 78701
  • Subject: Letter of Evaluation for Robert Torres
  • Dear James Byron and Richard Smith.
    I am pleased to provide a positive evaluation for Robert Torres, a valuable member of your team and mine at during our Courageous Conversation®Conference held in November of 2023.
    Robert played a key role in the success of our welcome cocktail party held at the Austin Marriott.
    During the event, Robert demonstrated exceptional creativity and initiative by creating and serving a unique truth serum for our welcome cocktail party. This innovative approach not only added a distinctive touch to the event but also received praise from both staff and guests, showcasing his ability to contribute positively to the overall guest experience.
    In addition to his creative contributions, Robert exhibited commendable leadership qualities when addressing his team. His ability to guide and motivate his colleagues was evident, creating a collaborative and efficient working environment. Robert's leadership played a crucial role in the seamless execution of the event.
    Throughout the conference, Robert consistently displayed great patience and attention to detail in interactions with both staff and guests. His dedication to ensuring a positive experience for everyone involved contributed significantly to the overall success of the conference. His ability to handle various responsibilities with a high level of professionalism did not go unnoticed and was appreciated by both our team and attendees.
    It is evident that Robert Torres possesses a unique combination of creativity, leadership, and attention to detail, making him a valuable asset to the Austin Marriott. I highly recommend him for his exceptional contributions and look forward to seeing his continued growth within your team.
    Should you require any further information or have specific inquiries, please feel free to contact me.
    Sincerely,
    Chanel Burrell

    COURAGEOUS CONVERSATION®
    1712 N Street NW #402, Washington, DC 20036 | 771.215.9300 courageousconversation.com
    415-697-5930

Timeline

Banquet

White Lodging

High School Diploma -

Juan Gualberto Gomez
Robert Torres