Claudine McLeary

• Schedule recertification and enrollment appointments for clients
• Liaison with pharmacies, Case managers and clients about eligible services covered under the Ryan White Part B Program
• Review case manager’s requests for Ryan White Part B services submitted on behalf of clients
• Conduct group presentations for the 500/501 Trainings and updates since 2023
• Process requests for Community-based services for eligible clients
• Prepare, process, and submit invoices to Fiscal for reimbursements
• Create Spreadsheets to log disbursements of services to clients
• Respond in a timely manner, to requests by fax, email, and phone calls from various agencies affiliated with the Ryan White program
• Updates excel spreadsheets and various portals on a regular basis
• Participate in various training activities related to the program
• Scan relevant materials in various database including Ryan White Portal, HMS, Provide Enterprise (ADAP)
• Utilizing Microsoft Office Suite Products including MS Office Word, Outlook, Excel
• Link clients to agencies and services based on client’s needs
• Participate in reviewing BARC contracts on an annual basis when needed
• Prepare MOU’s and MOA’s for execution for various contracted programs under the Ryan White Part B program
• Demonstrated expertise in gathering, compiling and analyzing datasets to develop actionable insights, streamline workforce and enhance operational efficiency
• Applied critical thinking skills to identify and resolve challenges, delivering solutions that align with organizational objectives while maintaining strict adherence to deadlines
• Conducted rigorous quality assurance processes to ensure data integrity and reliability, providing accurate information for strategic planning.
• Performed in-depth fact-finding research, successfully applying relevant rules, regulations, and organizational policies to support compliance and achieve business goals.
• Effectively managed independent projects, demonstrating initiative, strong time-management skills, and a commitment to delivering results without supervision.

• Research content material using various sources including internet and subject matter experts on a health topic that affects youths and teens
• Collaborate with teammates in design meetings to create content for video presentations
• Attend over 10 webinars and training courses to enhance knowledge of various aspects of the program
• Create 2 videos per week on a variety of health topics that affect youths and teens
• Edit videos for content and accuracy prior to posting on YouTube site
• Create and post 1 blog per week on social media – Facebook- based on health videos and webinars
• Complete timesheets accurately and in a timely manner

• Process clients using Ryan White PE for clients to receive services from the program
• Interview clients to determine potential eligibility in private insurance, Medicaid, and other third-party payers
• Create and update files and notes documenting client’s progress and follow up with referrals made
• Maintain systems with accurate status to ensure timely processing
• Interviewed applicants and explained scope of different available benefits.
• Reviewed applications for different aid programs and determined which qualification criteria for individuals.
• Established databases to track, analyze and automate eligibility application processes.
• Built relationships with diverse stakeholders to achieve successful program implementation.

• Schedule recertification and enrollment appointments for clients
• Conduct recertification and enrollment activities for eligible clients for the Ryan White Part B Program
• Liaison with pharmacies, Case managers and clients about eligible services covered under the Ryan White Part B Program
• Review case manager’s requests for Ryan White Part B services submitted on behalf of clients
• Assist in creating PowerPoint presentations for the program
• Conduct group presentations for the 500/501 Trainings and updates
• Process requests for Community-based services for eligible clients
• Prepare, process, and submit invoices to Fiscal for reimbursements
• Create Spreadsheets to log disbursements of services to clients
• Respond in a timely manner, to requests by fax, email, and phone
• Updates excel spreadsheets and various portals on a regular basis
• Participate in various training activities related to the program
• Process client’s eligibility for ADAP enrollment and renewal
• Scan relevant materials in various database including Ryan White Portal, HMS, Provide Enterprise (ADAP)
• Utilizing Microsoft Office Suite Products including MS Office Word, Outlook, Excel
• Link clients to agencies and services based on client’s needs
• Participate in reviewing BARC contract on an annual basis

• Contact clients to schedule renewal appointments
• Conduct eligibility interviews for client services
• Enroll, re-enroll, and recertify clients in a timely manner
• Update clients’ information accordingly
• Review submissions by Case Managers for assistance for clients
• Provide feedback to Case Managers regarding services for clients
• Scan documents into the required systems to update information and for storage
• Participate in the various training opportunities provided by the department
• Log and update information for pharmacy contacts involved in the MEDCO program
• Review and process payments for services rendered to clients
• Submit processed paperwork to the Fiscal Department for payments
• Assist in the review of contracts submitted to the Ryan White Part Program from various organizations
• Make presentations about the services offered by the Ryan White Program to the 500/501 Trainees

• Call clients and schedule appointments for recertification
• Scan documents into the Health Management System (HMS)
• Respond appropriately to questions about the program from clients as well as prospective clients
• Update clients’ personal information whenever necessary
• Greet clients when they enter the lobby
• Verify identification and signing in clients for their appointments
• Adhere to department policies and procedures
• Provide information as needed to clients about the various services provided by the department
• Accept and verify client’s documents for processing eligibility

• Answer calls regarding insurance benefits for customers
• Route calls to the appropriate destinations
• Verify client’s benefits to resolve client’s issues
• Provide client with updated benefit information

• Filled and cancelled customers’ online orders
• Restocked shelves
• Communicated with customers about the status of their orders

• Seat and serve guests
• Take orders via telephone
• Purchase supplies
• Prepare and package customers’ orders

• Handle 20+ calls daily with duties including retrieving customer data, presenting relevant product information, and cancelling services
• Memorized entire line of company products and services including prices and special discounts
• Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate
• Promptly responded to general inquiries via telephone, mail, email, and fax
• Maintained up to date knowledge of bank policies regarding payments, account changes and updates
• Received and logged invoices and prepared invoices for disbursements
• Monitored and replenished inventory as required
• Scan and file documents related to local and international transfers for Jamaica National Bank (JN) and Caribbean Air Mail (C.A.M.) services
• Developed highly empathetic client relationships and earned a reputation for delivering exceptional customer service
• Prepared and Processed cash withdrawals and deposits
• Respond to questions and concerns about service and consult with customers to evaluate needs and determine best options

• Maintain discipline in the classroom; methodically provide resources for lessons; simplify lesson plans in line with the curriculum objectives and assist students to prepare for examinations both internally and externally
• Assess and look after 150+ students’ progress throughout the term and work closely with other staff to efficiently plan and coordinate work
• Provide informative presentations to students regarding different areas of studies and ensure that all students fully comprehend all aspects of the curriculum
• Assisted in the training of practicum teachers emphasizing the importance of classroom control, time management, core planning and adherence to curriculum
• Meet with parents and school administration in a professional capacity to present information gathered during fact finding missions to improve student participation and elevate performance
• Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions, and mentored troubled students

• Ensured that all students comprehended the curriculum and supported students who required extra guidance
• Worked closely with the other teachers to ensure that all avenues of the curriculum are met and delivered lessons to the students

Generalist

• Certification in Reading
• Honors Recipient

Certification in English and Caribbean History