Claudine Raymond
Margaret
Summary
Dedicated healthcare professional with over 10 years in triage environments, specializing in patient assessment and care prioritization. Focused on optimizing patient outcomes through critical decision-making and effective communication. Proven ability to manage patient needs efficiently while fostering collaboration within healthcare teams.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Remote Triage Nurse, Preceptor
Intella Triage
Florida
01.2022 - Current
- Assessed patient needs, prioritizing care based on urgency and medical necessity to ensure timely interventions.
- Prioritized and triaged high-volume client calls, implementing triage policy protocols to facilitate home care advice and coordination of future care needs and specialty interventions.
- Precepted and mentored new triage nurses, providing ongoing education and support to ensure safe, high-quality patient care
- Collaborated with healthcare teams to enhance communication and ensure continuity of care for patients.
- Utilized electronic health record systems to document patient interactions and treatment plans accurately.
Contract Staff Nurse, Correctional Nurse, Case Manager
Favorite Staffing
Florida
01.2021 - Current
- Administered medications and treatments according to established protocols and patient care plans.
- Collaborated with interdisciplinary teams to develop and implement individualized patient care strategies.
- Conducted patient interviews to assess current health issues and medications, systematically reviewing medical records for relevant historical and current information
- Analyzed prior authorization requests against clinical guidelines and insurance criteria, enhancing communication with healthcare providers to ensure timely patient care
- Applied knowledge of utilization review processes to effectively review and analyze medical records for quality assurance and compliance
Admission Nurse Liaison, Hospice LPN, Coordinator
Vitas Hospice Healthcare
Florida
01.2010 - 01.2021
- Evaluated patients' hospice appropriateness, obtained admission orders, and facilitated transition to care
- Collaborated with cross-functional team of physicians, nurses, and insurance companies to secure authorization for healthcare services and treatments
- Demonstrated deep understanding of clinical guidelines and best practices for managing chronic conditions
- Spearheaded an initiative to improve the discharge planning process, reducing in ED readmissions
- Guided families in navigating end-of-life care options to enhance understanding.
Education
AA -
Miami Dade College
Miami, FLHigh School -
FPC High School
FloridaSkills
- Clinical Skills: Triage, Telehealth Consultation, Adult Care Management, Acute care, Palliative Care Coordination
- Technical Skills: Electronic health records Epic Systems, Telehealth Platforms, Microsoft Office
- Procedural Skills: Patient Assessments, IV Management, Wound Dressing, Medications
- Hard Skills: Care Coordination, Regulatory Compliance, Insurance Verification
Certification
- IV Certified
- Basic Life Support (BLS)
- Licensed Practical Nurse (LPN) - Florida #5192229
Timeline
Remote Triage Nurse, Preceptor
Intella Triage
01.2022 - Current
Contract Staff Nurse, Correctional Nurse, Case Manager
Favorite Staffing
01.2021 - Current
Admission Nurse Liaison, Hospice LPN, Coordinator
Vitas Hospice Healthcare
01.2010 - 01.2021
AA -
Miami Dade College
High School -
FPC High School