Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Claudio Gentile

Garfield,NJ

Summary

  • Experienced in configuring and troubleshooting hardware, software, and peripherals
  • Proficient in using diagnostic tools to identify and resolve technical issues
  • Ability to work independently and in a team environment
  • Proven success in providing excellent customer support in a fast paced environment

Overview

3
3
years of professional experience
1
1
Certification

Work History

Help Desk Analyst

Altitude Unlimited Inc
05.2022 - Current
  • Provided technical assistance to internal and external customers through phone, email, remote access software, and onsite support
  • Documented and maintained customer service logs and customer information
  • Updated and maintained software and operating systems
  • Developed standard operating procedures and user guides
  • Identified and resolved network connectivity issues
  • Developed user documentation and technical manuals
  • Racking, stacking, and mounting network devices including switches, routers, firewalls, and UPS
  • Installed and maintained computer networks and systems for clients, including hardware, software, and server configurations
  • Monitored system performance, troubleshoot network issues, and implemented security measures
  • Coordinated with vendors to troubleshoot software and hardware issues
  • Configured network access devices including Wireless Access Points, IP phones, and managed network switches
  • Migrated and configured Firewall devices (Cisco Meraki, SonicWall)

IT Support Specialist

Ridgewood Diagnostic Laboratories
02.2022 - 05.2022
  • Performed troubleshooting on hardware components such as monitors, keyboards, and printers
  • Assisted in training users on new systems and software
  • Conducted troubleshooting and problem diagnosis to resolve user issues
  • Maintained an up-to-date inventory of computer hardware and software

Education

Internetwork Engineering - Information Telecommunications

PC Age Career Institute
Jersey City, NJ
02-2022

Skills

  • Basic Networking (Routers, Switches, Firewalls)
  • Windows Desktop OS (7, 8, 10, 11)
  • Window Server (2012, 2016, 2019)
  • Linux Distros (Ubuntu, Kali, Redhat)
  • Scripting languages (Python, PHP, Javascript)
  • Desktop Apps (Microsoft Office 365, Quickbooks, Gsuite)
  • Backup suites (Axcient, Anchor, Replibit)
  • Ticketing (Connectwise, Automate, Control)
  • RMM (Lionguard)
  • VMS (IPAS, EagleEye, Exacqvison)
  • IP Cameras (Hikvision, Hanwua, EagleEye)
  • Door Access (Brivo)
  • Printers (Brother, HP, Toshiba)

Certification

A+ CompTIA April 2021


Network+ CompTIA November 2022


Security+ CompTIA August 2023


Microsoft 365 Fundamentals Microsoft July 2023

Timeline

Help Desk Analyst

Altitude Unlimited Inc
05.2022 - Current

IT Support Specialist

Ridgewood Diagnostic Laboratories
02.2022 - 05.2022

Internetwork Engineering - Information Telecommunications

PC Age Career Institute

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Claudio Gentile