Claudio Gentile
Garfield,NJ
Summary
- Experienced in configuring and troubleshooting hardware, software, and peripherals
- Proficient in using diagnostic tools to identify and resolve technical issues
- Ability to work independently and in a team environment
- Proven success in providing excellent customer support in a fast paced environment
Overview
3
3
years of professional experience
1
1
Certification
Work History
Help Desk Analyst
Altitude Unlimited Inc
05.2022 - Current
- Provided technical assistance to internal and external customers through phone, email, remote access software, and onsite support
- Documented and maintained customer service logs and customer information
- Updated and maintained software and operating systems
- Developed standard operating procedures and user guides
- Identified and resolved network connectivity issues
- Developed user documentation and technical manuals
- Racking, stacking, and mounting network devices including switches, routers, firewalls, and UPS
- Installed and maintained computer networks and systems for clients, including hardware, software, and server configurations
- Monitored system performance, troubleshoot network issues, and implemented security measures
- Coordinated with vendors to troubleshoot software and hardware issues
- Configured network access devices including Wireless Access Points, IP phones, and managed network switches
- Migrated and configured Firewall devices (Cisco Meraki, SonicWall)
IT Support Specialist
Ridgewood Diagnostic Laboratories
02.2022 - 05.2022
- Performed troubleshooting on hardware components such as monitors, keyboards, and printers
- Assisted in training users on new systems and software
- Conducted troubleshooting and problem diagnosis to resolve user issues
- Maintained an up-to-date inventory of computer hardware and software
Education
Internetwork Engineering - Information Telecommunications
PC Age Career Institute
Jersey City, NJ02-2022
Skills
- Basic Networking (Routers, Switches, Firewalls)
- Windows Desktop OS (7, 8, 10, 11)
- Window Server (2012, 2016, 2019)
- Linux Distros (Ubuntu, Kali, Redhat)
- Scripting languages (Python, PHP, Javascript)
- Desktop Apps (Microsoft Office 365, Quickbooks, Gsuite)
- Backup suites (Axcient, Anchor, Replibit)
- Ticketing (Connectwise, Automate, Control)
- RMM (Lionguard)
- VMS (IPAS, EagleEye, Exacqvison)
- IP Cameras (Hikvision, Hanwua, EagleEye)
- Door Access (Brivo)
- Printers (Brother, HP, Toshiba)
Certification
A+ CompTIA April 2021
Network+ CompTIA November 2022
Security+ CompTIA August 2023
Microsoft 365 Fundamentals Microsoft July 2023
Timeline
Help Desk Analyst
Altitude Unlimited Inc
05.2022 - Current
IT Support Specialist
Ridgewood Diagnostic Laboratories
02.2022 - 05.2022
Internetwork Engineering - Information Telecommunications
PC Age Career Institute