Claudio Morales
Homestead,FL
Summary
Dynamic leader with extensive experience at UPS Hub, excelling in team leadership and process improvement. Proven track record in enhancing operational efficiency and mentoring staff. Skilled in inventory management and conflict resolution, driving performance excellence and fostering a culture of accountability. Committed to achieving organizational goals through effective communication and strategic planning. Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Day Short Supervisor
UPS Hub
Hialeah, FL
02.2019 - 02.2025
- Supervised daily operations to ensure efficient package processing and delivery.
- Trained and mentored team members on safety protocols and best practices.
- Coordinated workflow among staff to maximize productivity and minimize delays.
- Implemented process improvements to enhance operational efficiency and accuracy.
- Conducted performance evaluations to support employee development initiatives.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 80 employees in daily operations.
- Complied with company policies, objectives and communication goals.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Overnight Support Manager
Target
Miami, FL
09.2017 - 11.2018
- Supervised overnight operations to ensure efficient workflow and team performance.
- Coordinated staffing schedules to maintain adequate coverage during night shifts.
- Coached and trained new employees, offering positive feedback and helpful advice when completing tasks.
- Helped warehouse staff by unloading trucks and using heavy equipment to properly stock merchandise.
- Provided coaching and mentoring opportunities for less experienced staff members.
- Checked inventory levels and placed merchandise orders for restocking purposes.
Grocery Manager
Publix Super Markets Inc
Miami, FL
06.1997 - 08.2017
- Managed daily grocery operations and staff scheduling for efficient workflow.
- Oversaw inventory management, ensuring stock levels met customer demand.
- Implemented merchandising strategies to enhance product visibility and sales.
- Conducted regular inspections to maintain store cleanliness and safety standards.
- Resolved customer complaints in a courteous and professional manner.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Oversaw daily operations of the store including opening and closing procedures.
- Conducted weekly meetings with staff members to discuss performance goals.
Education
High School Diploma -
Homestead Senior High
Homestead, FL06-2000
Skills
- Team leadership
- Process improvement
- Employee training
- Inventory management
- Safety compliance
- Workflow coordination
- Communication skills
- Staff scheduling
- Performance evaluation
- Customer service
- Time management
- Conflict resolution
- Project management
- Budget management
- Workflow management
- Department organization
- Coaching and mentoring
Certification
CPR First Responder/ State of Florida
Languages
Spanish
Professional
Timeline
Day Short Supervisor
UPS Hub
02.2019 - 02.2025
Overnight Support Manager
Target
09.2017 - 11.2018
Grocery Manager
Publix Super Markets Inc
06.1997 - 08.2017
High School Diploma -
Homestead Senior High
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