Claudio X Cerna
Aubrey,TX
Overview
1
1
Certification
6
6
years of professional experience
Work History
Pest Technician
Massey Services, Inc.
McKinney, TX
09.2025 - Current
- Managed a daily schedule of customer appointments while maintaining accurate service documentation and following company and regulatory requirements.
- Built strong customer relationships through professional communication, problem-solving, and clear explanations of services and recommendations.
Business Office Associate
CarMax
Denton, TX
09.2023 - 07.2025
- Reviewed and processed customer documentation for accuracy and completeness while ensuring compliance with company policies and procedures.
- Coordinated with customers and internal departments to resolve documentation issues, complete transactions, and maintain accurate records.
Remote Sales Associate
CarMax
Denton, TX
03.2022 - 09.2023
- Guided customers through the vehicle purchasing process, gathering information, explaining requirements, and ensuring documentation was completed accurately.
- Coordinated with customers and internal departments to resolve documentation issues, complete transactions, and maintain accurate records.
Hospitality Leader
Chick-fil-A Restaurants
Aubrey, TX
07.2020 - 05.2021
- Led daily team operations while providing exceptional customer service and ensuring company procedures and standards were consistently followed.
Education
Diploma -
Lebanon Trail High Scholl
Frisco, TX06-2021
Skills
- Customer service, Communication skills, Time management, Microsoft excel, Leadership, Documentation review
Certification
Mortgage license, Aceable Agent, Currently in school to receive my NMLS
Timeline
Pest Technician
Massey Services, Inc.
09.2025 - Current
Business Office Associate
CarMax
09.2023 - 07.2025
Remote Sales Associate
CarMax
03.2022 - 09.2023
Hospitality Leader
Chick-fil-A Restaurants
07.2020 - 05.2021
Diploma -
Lebanon Trail High Scholl