CLAUDIO ZAPATA
Covina,CA
Summary
Skilled Certified Audi Technician and Ford Certified Technician with over 20 years of mechanical expertise, including troubleshooting and quality control. At McDonald's Audi Denver, enhanced vehicle functionality through advanced diagnostics and repairs. Known for exceptional problem-solving and communication abilities, ensuring customer satisfaction and vehicle reliability. Excelled in multitasking and organizational skills, contributing to a high standard of service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
FORD CERTIFIED TECHNICIAN
Puente Hills Ford
12.2002 - Current
- Company Overview: Company Overview: 16+year Ford Certified and experience
- Conducted preventative maintenance tasks such as cleaning and lubricating parts, replacing worn components, and calibrating instruments.
- Documented findings from diagnostics tests
- Perform quality checks on services and repairs made on vehicles.
- Performed pre maintenance check on powertrain, suspension, electrical and routine maintenance on ford vehicles
- Performed repairs and maintenance
- Troubleshot minor problems and reported larger technical issues.
- Communicate with advisors and customers about repairs recommended or made
CERTIFIED AUDI TECHNICIAN
McDonald's Audi Denver
06.2020 - 12.2024
- Company Overview: Company Overview: Certified Audi technician with 4+years of experience
- Repair or replaced broken or dysfunctional part and fix issues such as leaks, electrical issue and transmission issues
- Positive attitude with excellent communication skills, able to explain to customers through video on related issues with their vehicle and repairs needed
- Diagnosis and problem solving, conduct routine inspections, aiming at vehicle functionality and durability
- Train to work with electrical and computer components in vehicles and use of specialized tools and equipment to perform various types of repairs
- Performed equipment diagnostics to recommend corrective actions for operational problems.
- Disassembled equipment to gain access to defects.
- Troubleshot various hardware and software issues to determine root cause of problems.
- Implemented and enforced adherence to preventative maintenance schedules.
- Followed wiring diagrams to inspect electrical connections, wiring and relays.
- Documented service and installation actions by completing forms and reports.
- Committed to delivering excellent customer service while working in a fast-paced environment.
LOCOMOTIVE MACHINIST
Pacific Union Railroad
08.2018 - 11.2018
- Inspect and service Union Pacific's Diesel locomotive Fleet in compliance with company, federal and industry standards
- Effectively operate equipment including measuring instruments, precision machines, hand tools and material handling equipment such as; forklifts cranes and overhead hoists
- Ensure compliance with all railroad rules and regulations for safety, operations and Federal Railroad Administration (FRA)
- Diagnose malfunctions related to the diesel engine, air brake system, fuel system and other issues related to the locomotive mechanical system
- Communicate technical information, job briefing information, job procedure recommendations and other work-related information with others verbally, through writing, telephone, radio and intercom
Education
CERTIFICATION - FORD AUTOMOTIVE
Ford Training Center
CERTIFICATION - AUDI SPECIALIST
Audi Fast Track Certification
Seattle, WAundefined
MT.SAC College
01.2016
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El Monte High School
06.1996
Skills
- Troubleshooting
- Multitasking and organization
- Written/Verbal communication
- Problem-solving
- Mechanical Knowledge
- Quality control
Certification
- Ford Certificates Steering & Suspension
- Brake Systems
- Quick Lane Certification
- Climate Control
- Gasoline Engine Repair & Performance
- Audi fast track certified/ Web based training
Timeline
CERTIFIED AUDI TECHNICIAN
McDonald's Audi Denver
06.2020 - 12.2024
LOCOMOTIVE MACHINIST
Pacific Union Railroad
08.2018 - 11.2018
FORD CERTIFIED TECHNICIAN
Puente Hills Ford
12.2002 - Current
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MT.SAC College
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El Monte High School
CERTIFICATION - FORD AUTOMOTIVE
Ford Training Center
CERTIFICATION - AUDI SPECIALIST
Audi Fast Track Certification
HIGHLIGHTSSKILLS
- Highly skilled and dependable with hands-on experience and excellent training to perform service, diagnosis, and repairs on domestic automobiles and trucks.
- Participate in continuous training and professional development activities to maintain current knowledge of rapidly advancing automotive technologies.
- Ensure the proper forms and documentation utilize are accurate and complete in accordance with brand policy and procedures prior to approving the repairs.
- Efficiently and accurately perform quality repair work in accordance with dealership's standards.
- Adhere to Integrity, Transparency, Professionalism and Teamwork.
- Have predictable and reliable attendance.
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