CLAUVICE MOLLA
Columbia,MO
Summary
Dynamic professional with a proven track record at Kraft Heinz, excelling in team leadership and customer service. Recognized for enhancing team productivity through effective communication and problem-solving skills. Committed to fostering a collaborative environment while managing time efficiently to meet operational goals. Adaptable and detail-oriented, dedicated to continuous improvement.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
4
4
years of professional experience
Work History
DSP
Missouri Mentor/Sevita
12.2025 - Current
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Transported clients to and from medical appointments with safety and efficiency.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted with daily living activities, running errands, and household chores.
BHT
Profered Family Health
04.2024 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Team Leader
Kraft Heinz
12.2021 - 10.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Assisted in recruitment to build team of top performers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
High School Diploma -
GBHS BAMENDA
Cameroon06-2008
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Computer skills
- Multitasking
- Excellent communication
- Attention to detail
- Flexible and adaptable
- Decision-making
- Data entry
- Calm under pressure
- Active listening
- Organizational skills
Timeline
DSP
Missouri Mentor/Sevita
12.2025 - Current
BHT
Profered Family Health
04.2024 - 11.2025
Team Leader
Kraft Heinz
12.2021 - 10.2023
High School Diploma -
GBHS BAMENDA