Clay Benton
Pamplico,South Carolina
Summary
Adept at field operations and fostering customer relations, I significantly enhanced system performance and increased production by 40% at Carolina Timber. With a proven track record at National Equipment Dealers, I excel in equipment maintenance and professional communication, ensuring workplace safety and efficiency. Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in several types of equipment repair and maintenance.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Heavy Equipment Field Technician
National Equipment Dealers
02.2007 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Delivered high-quality work by diligently following standard operating procedures.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Communicated with customers to provide updates, gather information and resolve issues.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Spent four years in Texas expanding the company. Worked here primarily by myself, managing equipment, repairing equipment, setting up work and talking to customers directly.
Field Service Technician/General Foreman
Benton & Rhodes Logging
06.2004 - 02.2007
- Responded quickly to emergency maintenance requests for timely on-call support.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- I managed 10 employees
Foreman
Carolina Timber
04.2003 - 06.2004
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- I had 12 employees that reported to me directly.
- I increased production by 40% within the first two weeks of taking on this role.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
Field Service Technician
Blanchard Machinery Company
02.1999 - 04.2003
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Followed safety procedures to avoid injuries in field.
Field Service Technician/ Truck Driver/ Operator
Benton & Rhodes Logging
06.1994 - 02.1999
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Shrimp Farmer/Mechanic/Fabricator/
TBS
05.1986 - 06.1994
- Maintained and repaired various farming equipment.
- Enforced proper storage of crops, fertilizers and materials used in agricultural production.
- Selected and purchased supplies and equipment such as seed, farm machinery, and livestock.
- Improved overall farm efficiency with the adoption of modern agricultural technology and equipment.
Education
No Degree - Accounting, Math
USC Beaufort
Beaufort, SC08.1991
High School Diploma -
Thomas Heyward Academy
Ridgeland, SC05.1990
High School Diploma -
Oak Ridge Military Academy
Oak Ridge, NC05.1990
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Data Collection
- Equipment Installation
- Technical Support
- Equipment Maintenance
- Root Cause Analysis
- Hardware Repair
- Diagnostic Testing
- Project Management
- Hardware and software installation
- Electrical Systems
- Multitasking Abilities
- Customer Relations
Accomplishments
- Supervised team of 12 staff members.
- I have become very efficient at repairing several types of machines over the years.
- I can weld and fabricate.
- I am proficient reading schematics for wiring and hydraulics.
Certification
Certified in Cummins, Cat, Scania, Barko
Timeline
Heavy Equipment Field Technician
National Equipment Dealers
02.2007 - Current
Field Service Technician/General Foreman
Benton & Rhodes Logging
06.2004 - 02.2007
Foreman
Carolina Timber
04.2003 - 06.2004
Field Service Technician
Blanchard Machinery Company
02.1999 - 04.2003
Field Service Technician/ Truck Driver/ Operator
Benton & Rhodes Logging
06.1994 - 02.1999
Shrimp Farmer/Mechanic/Fabricator/
TBS
05.1986 - 06.1994
Certified in Cummins, Cat, Scania, Barko
No Degree - Accounting, Math
USC Beaufort
High School Diploma -
Thomas Heyward Academy
High School Diploma -
Oak Ridge Military Academy
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