Clay Browder
First Horizon Bank
Jefferson City,TN
16
Years of experience
Reliable banking professional with deep cash-handling expertise and strong client rapport. Known for accurate reconciliations, secure vault procedures, and friendly service during high-volume transactions. Proven ability to support branch needs, reduce variances, and maintain compliance.
Work History
Senior Vault Teller
15 Years 9 Months- Reconciled currency shipments, coin orders, and armored carrier deliveries with precision.
- Enforced security protocols for vault access, cash handling, and confidential records.
- Balanced vault cash inventories and resolved discrepancies using dual-control procedures.
- Trained tellers on cash controls, balancing procedures, and exception reporting.
- Audited daily vault activity and corrected variances before end-of-day close.
- Supported branch operations by processing large cash transactions and maintaining accurate logs.
- Expedited transaction processing times by effectively managing currency inventory within the vault area according to established guidelines.
- Strengthened customer relations by providing efficient, accurate, and friendly service during high-volume transactions.
- Consistently maintained exceptional levels of accuracy when reconciling daily transactions, ensuring minimal errors or discrepancies.
- Elevated employee morale by modeling exemplary work ethic, professionalism, and commitment to excellence in all aspects of vault operations.
- Ensured regulatory compliance by maintaining up-to-date knowledge of federal banking laws and requirements.
- Demonstrated strong leadership skills in overseeing daily operations while consistently meeting or exceeding performance targets.
- Greeted and welcomed customers with a courteous and professional approach to drive prompt, accurate and efficient transactions.
- Maintained strict confidentiality of bank records and client information.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Processed a wide variety of retail banking transactions for personal and commercial customers.
- Trained new hires on customer service policies and procedures.
- Established rapport with new clients to increase satisfaction and loyalty.
Skills
Cash handling expertise
Integrity and trustworthiness
Security protocols
Banking software proficiency
Cross-selling products
Cash reconciliation
Team collaboration
Client relationships
Timeline
Senior Vault Teller
First Horizon Bank
01.2011 - CurrentRead More