Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Clay Brown

Summary

Dynamic Golf Professional with experience in managing all aspects of golf operations, from organizing events to teaching and training staff. Utilizes strong leadership and customer service skills to ensure smooth club functioning. Track record of implementing effective training programs and enhancing member engagement.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Head Golf Professional

Wicker Point Golf Club
12.2022 - 04.2025


  • Involved in creating a brand new golf operation for a newly opened golf course
  • Implemented polices and procedures for new membership
  • Managed a staff of four assistants, three interns, and 20 outside operations employees
  • Responsible for buying all merchandise for the golf shop
  • Coordinated seasonal leagues and social events tailored towards varying age groups within our membership base.
  • Managed budgets effectively, optimizing resource allocation to minimize costs without sacrificing quality or member satisfaction.
  • Provided professional development opportunities for staff, enhancing their skills and knowledge within the golf industry.
  • Developed and managed successful golf tournaments, ensuring a positive atmosphere for members and guests
  • Created and maintained detailed reports of daily, weekly and monthly operations
  • Responsible for creating monthly newsletters to promote events for the membership
  • Enhanced member experience through personalized instruction and tailored golf programs
  • Promoted a welcoming environment to attract new members, resulting in steady club growth.
  • Collaborated with other department heads to ensure seamless integration of services across all aspects of the club experience

Lead Assistant Golf Professional

The Club at High Hampton
02.2021 - 11.2022
  • Aided in helping the Head Golf Professional create a brand-new golf operation
  • Helped the Head Golf Professional create a culture that emphasized a great golf experience with a fun, family, friendly atmosphere
  • Assisted in creating polices and procedures for the new membership at High Hampton
  • Helped lead the golf operation that included four Golf Professionals, two PGA interns, outside operations manager, merchandiser, and Golf Shop attendants
  • Responsible for interviewing, hiring, onboarding, and training a new outside operation consisting of 15-20 employees which also included a forecaddie program
  • Set expectations with staff, built, designed, and managed a Golf Shop that did over 650k annually
  • Established weekly programs, including junior clinics, junior camps, and mens and women's games
  • Responsible for ordering, receiving, and managing quarterly inventory counts for all hard goods
  • Responsible for all member tournaments and outside events held at the club
  • Built strong relationships with members through positive attitude and attentive response
  • Taught over 100 golf lessons from February 2021 to May 2022
  • Built strong relationships with members through positive attitude and attentive response



Assistant Golf Professional

Shoal Creek Golf Club
02.2017 - 02.2021
  • Managed all golf facility operations on a daily basis
  • Proficient with high standards of customer service to all members and guests
  • Contributed in hosting the 2018 U.S. Women's Open along with numerous collegiate and amateur events
  • Managed and assisted the caddie master with the caddie program, consisting of approximately 50 caddies
  • Experienced and skilled in fitting members for clubs using technology including Trackman, fitting carts, and general knowledge
  • Arranged and oversaw 10 member events ran in their entirety on Golf Genius
  • Managed Golf Shop operations to ensure efficient inventory control, merchandising, and sales performance.
  • Coordinated junior golf programs to promote interest in the sport among younger generations.

Assistant Golf Professional

Mountain Air Country Club
05.2015 - 01.2017
  • Assisted Director of instruction with all driving range responsibilities
  • Assisted with golf instruction through clinics, schools and the junior program
  • Managed opening and closing duties
  • Assisted members with all areas of customer service

Golf Shop Assistant

Fox Den Country Club
03.2013 - 03.2015
  • Responsible for daily operations in Head Golf Professionals absence
  • Expert service to members, teaching, operating golf shop which included merchandise and inventory
  • Responsible for opening and closing the golf shop
  • Assisted with all tournament pairings and controlling tournament play
  • Responsible for preparing bank deposits and daily records; inputting of daily records and inventory into computer files
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Handled customer inquiries regarding membership options, promoting available packages based on individual needs and preferences
  • Minor club repair

Education

Associate of Arts - Business Communication

Cape Fear Community College
Wilmington, NC
05-2012

Skills

  • Leadership and management
  • Golf instruction expertise
  • Exceptional interpersonal skills to build relationships with members, guests, and staff, and to provide high-quality customer service
  • Budgeting and financial planning
  • Golf technology utilization
  • Tournament operations management
  • Merchandising and inventory control
  • Teamwork
  • Adaptable
  • Responsible
  • Detailed and organized
  • Creative

Accomplishments

  • College golf at Cape Fear Community College
  • Level 3 of the PGM Golf Management Program
  • Passed my playing ability test
  • Champion of the Gulf Coast Chapter Championship, 64-67
  • Champion of the Stroke Play Series Event, 67
  • Champion of the Stroke Play Series Event, 69
  • Champion of the E-Z Go Pro-Pro at Country Club of Birmingham with Eric Williamson, 62
  • Qualified at Old Town Club to compete in the National TP Classic at Pebble Beach, 68
  • Finished 15th at the National TP Classic at Pebble Beach, 76,72
  • Champion of the E-Z Go Pro-Pro at Willow Point Country Club with Dylan Shephard, 62

Certification

PGM Level 3 Golf Management Program

Timeline

Head Golf Professional

Wicker Point Golf Club
12.2022 - 04.2025

Lead Assistant Golf Professional

The Club at High Hampton
02.2021 - 11.2022

Assistant Golf Professional

Shoal Creek Golf Club
02.2017 - 02.2021

Assistant Golf Professional

Mountain Air Country Club
05.2015 - 01.2017

Golf Shop Assistant

Fox Den Country Club
03.2013 - 03.2015

Associate of Arts - Business Communication

Cape Fear Community College

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Clay Brown