Clay Friedman
3116 Auburn Dr. Rowlett,TX
Summary
Experienced manager with over 26 years of experience in supervising teams for improvement. Excellent reputation for resolving problems, improving customer satisfaction, and growing team members toward full potential.
Overview
29
29
years of professional experience
Work History
Insurance Counselor
Travelers Insurance
Richardson, Texas
09.2019 - Current
- Obtained existing insurance data and personal information to develop insurance quotes.
- Customized insurance prolicies to suit individual customers by explaining disadvantages and advantages of various endorsements.
- Monitored data points to improve personal sales achievement and assist peers.
- Obtained licensing to work in the Special States Team.
- Led team training on jewelry documentation for PAFs and recognizing appropriate appraisals.
- Co-trained team in updates in Michigan
- Co-rained sales counselors for licensing in the state of Michigan.
- Monitored Michigan chat to assist newly licensed sales counselors as needed.
- Worked on project to verify Intellidrive Plus offerings
- Monitored calls from Verint histories to identify improper pre-loaded vehicle information and to identify MA auto calls sold with out of state DLs
- Serving on rotation in Under Writing Department
Assistant Principal
Dallas ISD
Dallas, Texas
08.1992 - 06.2018
- Built and maintained positive relationships with diverse stakeholders, such as parents, school volunteers and outside agencies.
- Monitored student behavior and enforced discipline policies.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Partnered with Principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
- Supervised and evaluated teaching and support staff through instructional leadership and professional development.
- Led meetings to convey policy changes, gather information and assess employee thoughts.
- Monitored data points to create statistical analysis of student achievement and led grade level teams (by subject) to review and utilize for teacher improvement and planning staff development.
Education
Master of Arts - Education Administration
East Texas State University (TX A&M Commerce)
Commerce, TXBachelor of Arts - English
The University of Texas
Austin, TXSkills
- Insurance Policy Sales
- Policy Feature Explanations
- Underwriter Collaboration
- Active Listening
- Critical Thinking
- Learning Strategies
- Insurance Knowledge
- Metrics Analysis
- Professional Relationships
- Coaching for Improvement
Timeline
Insurance Counselor
Travelers Insurance
09.2019 - Current
Assistant Principal
Dallas ISD
08.1992 - 06.2018
Master of Arts - Education Administration
East Texas State University (TX A&M Commerce)
Bachelor of Arts - English
The University of Texas
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