Clay Wilson
Austin
Summary
I'm passionate about helping people, excel at teamwork, streamlining operations, and have a strong, motivated drive.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Alumni Relations
The Last Resort Recovery Center
Austin
02.2025 - Current
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Responded to customer inquiries and resolved issues in a timely and professional manner
- Developed strong relationships with key customers, resulting in increased repeat business
- Collaborated with cross-functional teams to address customer concerns and improve overall experience
- Maintained accurate records of all customer interactions using CRM software
- Coordinated with sales team to identify potential upsell opportunities during customer interactions
- Educated patients on various treatment options, explaining procedures, benefits, and potential risks
- Participated in various workshops and training sessions to enhance leadership capabilities, including communication, decision-making, and strategic thinking
Alumni Relations Coordinator
The Last Resort Recovery Center
Austin
01.2024 - 02.2025
- Developed and maintained relationships with key clients, leading to repeat business and referrals
- Organized alumni events to foster community engagement and networking opportunities.
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX% increase in customer satisfaction
- Built and maintained strong relationships with customers through regular communication and personalized interactions
Sober Living Operations
The Last Resort Residences
Austin
11.2022 - 02.2025
- As a Recovery Program Coordinator, I oversee multiple sober living houses and recovery services of a Partial Hospitalization Programs (PHP), supporting over 40 clients in their recovery journeys. My focus lies in implementing evidence-based recovery programs and ensuring personalized care.
Recovery Specialist
The Last Resort Recovery Center
Smithville
11.2022 - 01.2024
- Facilitated recovery sessions for clients.
- Conducted assessments to determine client needs and progress in recovery programs.
- Monitored client behavior and provided immediate support during crisis situations.
- Led group sessions to foster community and peer support among clients.
- Provided support to individuals in recovery from substance abuse and other mental health issues.
Sober Living House Manager
Infinite Recovery
Austin
01.2022 - 01.2023
Dock Worker/Forklift Operator
XPO Logistics
Austin
01.2022 - 11.2022
Fabrication Welder
Pearl Energy
Carlsbad
01.2018 - 02.2019
- Welders helper
- Fabrication work
- Grinding metal
- Building oil field manifold frames
- Using forklift
- Loading metal/materials
Education
General Studies (High School Diploma) -
Carlsbad High School
Carlsbad, NM01.2018
High school or equivalent -
Skills
- Client engagement
- People management
- Problem-solving
- Leadership development
- Project management
- Budgeting
- Organizational skills
- Customer relationship management
- Leadership
- CRM software
- Teamwork
- EMR systems
- Canva
- Program management
- Adobe Premiere
- Supervising experience
- Salesforce
- Time management
- Strategic planning
- AI
- Multitasking
- Event planning
- Manager
- Phone etiquette
- Microsoft PowerPoint
- Crisis intervention
- Analysis skills
- Employee evaluation
- Microsoft Office
- Marketing
- Computer skills
- B2B
- Case management
- Microsoft Word
- Management
Certification
- Forklift Certified, Present
- CPR Certification
- Drivers License, Class D-1 license
Timeline
Director of Alumni Relations
The Last Resort Recovery Center
02.2025 - Current
Alumni Relations Coordinator
The Last Resort Recovery Center
01.2024 - 02.2025
Recovery Specialist
The Last Resort Recovery Center
11.2022 - 01.2024
Sober Living Operations
The Last Resort Residences
11.2022 - 02.2025
Sober Living House Manager
Infinite Recovery
01.2022 - 01.2023
Dock Worker/Forklift Operator
XPO Logistics
01.2022 - 11.2022
Fabrication Welder
Pearl Energy
01.2018 - 02.2019
General Studies (High School Diploma) -
Carlsbad High School