Clayburn E. Rich Jr.
Louisville
Summary
To obtain, excel, and be an overall asset to company using skillset in customer service, technical, and management to ensure I am as productive as possible, as well as a consistent asset.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
19
19
years of professional experience
Work History
Store Manager
BP Oil
03.2023 - 09.2025
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, fostering a collaborative work environment.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Store #161 ( my location) was noted as being the one of the cleanest and productive stores in the region.
GENERAL ELECTRIC/HAIER
03.2022 - 11.2022
- General Assembly line work was my job here. A needed employment reset after lockdowns and covid. During employment I was responsible for over 10 different jobs in house before being assigned a permanent rotation. All with different mechanics as well as levels of intensity.
TECHNICAL SUPPORT AND BILLING FOR BUSINESS CLASS
SPECTRUM/TWC
03.2014 - 11.2020
- Providing technical and billing support for national clients was just the beginning of responsibilities for this position. Navigating between eight different operating systems, minimizing monetary overflow and effective communication with dispatch was also a part of my responsibilities while employed.
BREAKFAST MANAGER
WENDY'S
07.2012 - 03.2014
- This position required me to manage breakfast shift, schedule for 20 plus co-workers, and maintain production until the transfer of shifts. Cash and transaction monitoring as well as product ordering and distribution were also parts of job description.
HUMANA
01.2011 - 01.2012
- Prescription Drug plan program Assisted with enrollment during initial rollout and helped educate customers on program logistics via phone and in person. Calling pharmacies and acting as liaison to ensure transition was smooth were my primary goals while employed here.
PRODUCTION MANAGER
KINKOS/FED EX
01.2007 - 01.2011
- Managing a team of twenty plus co-workers, producing product and meeting deadlines for over 40 local clients in Hurstbourne business park were a part of this job description. Assisting other local locations with output, and distribution of client's job request.
Education
High School Diploma - Small business management
SULLIVAN UNIVERSITY
01.2000
High School Diploma - Psychology
UNIVERSITY OF LOUISVILLE
01.1998
Skills
- With over 8 years of managerial experience and 15 years of customer service I have managed to work in both large and small sets of management teams Duties including scheduling, money handling and productivity protocol I take pride in multi-tasking from both a technical and customer service aspect
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
Timeline
Store Manager
BP Oil
03.2023 - 09.2025
GENERAL ELECTRIC/HAIER
03.2022 - 11.2022
TECHNICAL SUPPORT AND BILLING FOR BUSINESS CLASS
SPECTRUM/TWC
03.2014 - 11.2020
BREAKFAST MANAGER
WENDY'S
07.2012 - 03.2014
HUMANA
01.2011 - 01.2012
PRODUCTION MANAGER
KINKOS/FED EX
01.2007 - 01.2011
High School Diploma - Psychology
UNIVERSITY OF LOUISVILLE
High School Diploma - Small business management
SULLIVAN UNIVERSITY