Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelley Cervenka

Magnolia,TX

Summary

Experienced Administrative Assistant with a proven track record at Bp Oil & Gas Company, excelling in customer service and meticulous data entry. Adept at optimizing office operations and enhancing team collaboration, I effectively managed scheduling and organized events, fostering a positive work environment while ensuring confidentiality and compliance with data protection regulations.

Overview

31
31
years of professional experience

Work History

Administrative Assistant

Bp Oil & Gas Company
07.1998 - 12.2020
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed the Technical Service Work Orders for Global Concept Developments
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Administrative Assistant

Amoco Oil Co
11.1996 - 06.1998
  • Assisted in managing office supplies and inventory to ensure efficient operations.
  • Supported scheduling of meetings and appointments for team members.
  • Organized and maintained electronic filing systems for easy access to documents.
  • Prepared correspondence and reports using various software applications.
  • Collaborated with team members to improve workflow processes and communication.
  • Responded to inquiries via phone and email, providing excellent customer service.
  • Developed basic proficiency in office software, enhancing daily task efficiency.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Administrative Assistant

Palm Beach Neurological Group
06.1990 - 10.1996
  • Answered multiple phone lines
  • Checking in patients upon arrival
  • Processing insurance and payment information
  • Making new patient charts
  • Processing medical records requests
  • Keeping insurance company affiliations current
  • Keeping hospital affiliations current
  • Making the on call schedule for the doctors
  • Organizing meeting with doctors and pharmaceutical sales Reps
  • Worked with the office manager to schedule in office lunch and learns for the staff

Education

No Degree - Basic Courses

Sam Houston State University
Huntsville, TX

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • File organization
  • Scheduling
  • Verbal communication
  • Professional and mature
  • Mail handling
  • Meticulous attention to detail
  • Meeting arrangements

Timeline

Administrative Assistant

Bp Oil & Gas Company
07.1998 - 12.2020

Administrative Assistant

Amoco Oil Co
11.1996 - 06.1998

Administrative Assistant

Palm Beach Neurological Group
06.1990 - 10.1996

No Degree - Basic Courses

Sam Houston State University

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