Clayton Harkleroad
Kingsport,TN
Summary
Creative problem-solver versed in customer service. Reliable and upbeat Front End Associate, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Front End Associate
Kroger Co.
04.2018 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Internship Student
Johnson City Doughboys
05.2023 - 08.2023
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Prepared Stadium for events (Cleaning & Stocking)
- Interacted with customers in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor of Science - Sports And Recreation Management
East Tennessee State University
Johnson City, TN08.2023
Skills
- Strong Communication and Interpersonal Skills
- Retail Transactions
- Team Oriented
- Customer Inquiries
- Program Promotion
- Customer Service
- Safety and Cleanliness Standards
- Adaptable and Flexible
- Excellent Written and Verbal Communication
- Goal-Driven
Timeline
Internship Student
Johnson City Doughboys
05.2023 - 08.2023
Front End Associate
Kroger Co.
04.2018 - Current
Bachelor of Science - Sports And Recreation Management
East Tennessee State University
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