Clayton Cook
Orlando,United States
Summary
Professional Project and Office Manager with a decade of experience in project management, client relations, and construction estimating. Proficient in Microsoft Suite, CRM software, TouchPoint, and Salesforce, consistently delivering exceptional customer service. Skilled in project coordination, scheduling, communication, and conflict resolution, with a unique ability to address the needs of senior care clients through patience and clear communication. Trilingual in English, French, and Spanish, possessing a keen eye for detail and a strong focus on identifying patterns to enhance operational efficiency.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Project Coordinator
14 IP
02.2026 - 07.2026
- Coordinated project timelines and deliverables to ensure alignment with strategic objectives.
- Facilitated communication between cross-functional teams to enhance collaboration and project outcomes.
- Implemented process improvements to streamline workflow and increase overall efficiency in project execution.
- Managed stakeholder expectations through regular updates and effective issue resolution strategies.
- Analyzed project performance metrics to identify areas for improvement and inform strategic decision-making.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Project/Office Manager
Budget Blinds of Merritt Island
01.2020 - 01.2025
- Facilitated client relations, improving engagement and satisfaction levels.
- Assisted with installations, contributing to seamless service integration.
- Oversaw information management on original CRM and transitioned to Touchpoint services.
- Aided in ordering materials and products and aided clients during in-home consultations. This included having detailed conversations about the products and their various functions, and keeping client moral positive through the entire experience from consult to install.
- Led project teams to ensure timely completion of installations and client requests.
- Coordinated scheduling and resource allocation for multiple concurrent projects.
- Developed and implemented process improvements to enhance operational efficiency.
- Cultivated relationships with vendors to streamline procurement of materials and supplies.
Project/Office Manager
HandyPro of the Space Coast
05.2016 - 12.2019
- Scheduling appointments with clients, providing free in-home estimates with an emailed estimate sent to the client.
- Coordinating with contractors and sub-contractors to schedule jobs and material acquisition.
- Knowing various regulations to be ADA compliant and proficient with Microsoft Suite and estimation software.
- Assumed full management role during franchise owner’s recovery from accident, overseeing all business operations for several months
- Mentored junior staff on best practices in project management and customer service.
- Monitored project budgets, ensuring adherence to financial guidelines and minimizing costs.
- Developed comprehensive project plans, outlining scope, timelines, and resource allocation.
- Facilitated stakeholder meetings to align expectations and foster collaboration across departments.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Photographer
Colorvision International, Inc./Amazing Pictures
04.2015 - 05.2016
- Providing an upbeat attitude when speaking and selling to clients.
- Multi-tasking and maintaining dynamic conversations and customer engagement while editing and finalizing pictures.
- Captured high-quality images for various events, ensuring client satisfaction and brand representation.
- Utilized advanced photography equipment to deliver professional results in diverse settings.
- Edited and retouched images using industry-standard software to enhance visual appeal and accuracy.
Education
Biology
University of South Florida
Tampa, FLBiology
University of Central Florida
Orlando, FLSkills
- Project Management (8 years)
- Office Management (8 years)
- Quickbooks
- Microsoft Word Suite
- Construction Estimating
- Client Relations (10 years)
- Senior Care (5 years)
- Human Resources
- CRM Software
- Touchpoint Software
- Salesforce
- ADA Compliance
- Project Planning
- Project Coordination
- Conflict Management
- Problem-solving
- Critical thinking
Certification
- Project Management Professional (PMP), PMI, April 2025
- Certified Environmental Access Consultant (CEAC), June 2017 Exp.
Timeline
Project Coordinator
14 IP
02.2026 - 07.2026
Project/Office Manager
Budget Blinds of Merritt Island
01.2020 - 01.2025
Project/Office Manager
HandyPro of the Space Coast
05.2016 - 12.2019
Photographer
Colorvision International, Inc./Amazing Pictures
04.2015 - 05.2016
Biology
University of South Florida
Biology
University of Central Florida