Clayton Culbertson
Kingsport,TN
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
4
4
years of professional experience
Work History
IT Support Specialist
Advanced Call Center Technologies LLC
Kingsport, TN, TN
02.2024 - Current
- Trained new employees on the use of computer systems and programs.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Responded promptly to service requests from staff members.
- Developed and maintained strong relations with customers to meet quality expectations.
Sales Representative
Tri-Cities Dodge
Kingsport, TN
03.2023 - 12.2023
- Used CRM database to track referral and appointment data.
- Leveraged CRM system to manage sales activities and track sales performance.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Customer Service Representative
The Home Depot Inc
KINGSPORT, Tennessee
11.2020 - 08.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Dobyns-Bennett High School
Kingsport, TN05.2021
Skills
- Sales negotiation
- CRM management
- Customer service
- Account management
- Relationship building
- Team cooperation
Timeline
IT Support Specialist
Advanced Call Center Technologies LLC
02.2024 - Current
Sales Representative
Tri-Cities Dodge
03.2023 - 12.2023
Customer Service Representative
The Home Depot Inc
11.2020 - 08.2021
High School Diploma -
Dobyns-Bennett High School