Clayton Davis
Wilmington,NC
Summary
Motivated and detail-oriented professional with a background in sales and customer service, seeking to transition into the nuclear technology or vessel technician field. Known for strong problem-solving skills, ability to quickly learn technical concepts, and a commitment to precision in complex environments. Demonstrates a proactive attitude toward safety and a passion for continuous improvement. Eager to apply transferable skills in communication, team collaboration, and task management to contribute to technical operations in a high-stakes, regulated industry. Ready to undertake training and certification programs to gain the necessary expertise for the role.
Overview
10
10
years of professional experience
Work History
Customer Success
MoveZen Property Management
07.2024 - Current
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded proactively and positively to rapid change.
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
INSURANCE AGENT
Farmers Insurance Agency
04.2021 - Current
- Maintained high standards of customer service by building relationships with clients
- Responded to customer calls swiftly to resolve issues and answer questions
- Approached potential clients by using direct marketing mailings and phone contacts
- Finalized sales and collected necessary deposits
- Sold auto, home and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
- Input and safely secured sensitive information given by customers.
DRIVER
FedEx
02.2020 - 03.2021
- Delivered goods and products to customer on time and in excellent condition
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules
- Delivered packages and materials to job sites and residential areas several times per day
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Found the most efficient route to deliver packages on time and in a safe manner to insure the job gets done.
DELIVERY ASSOCIATE
UPS
11.2019 - 01.2020
- Completed on-time deliveries by choosing best and most efficient routes
- Loaded truck and properly secured items to prevent damage for over 200 deliveries per day
- Fostered positive working relationships with customers by responding to questions and concerns
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
FIT SPECIALIST
American Road Group
04.2016 - 12.2018
- Became a expert at fitting the customer onto his/her desired vehicle based on probes and finding out what the customer needs and wants
- Helped drive sales goals and achieve monthly quotas
- Created and maintained an organized database to develop promotional sales
- Negotiated prices, terms of sales and service agreements
- Identified and qualified customer needs, developed sales strategies and negotiated with a high success rate
- Adapted to different situations with different customers and different personalities
- Overcame objections and proceeded with sales pitch
- Exceptional customer service.
BELLMAN
Amangiri Resort
03.2018 - 09.2018
- Greeting guest at the front steps upon arrival & departure
- Driving guest to scenic views around the town and to activities they have scheduled
- Took care of guest bags upon arrival and departure
- Communicated with all staff regarding deliveries, departure dates, arrival dates, time of activities, time of drives, and special events
- Drive guest to their departing flight sometimes being up to 6 hours away
- Pick up guest from their arriving flight sometimes being up to 6 hours away
- Delivered our core values so that the guest truly had an amazing stay
- Maintained an organized board of every guest, how many is in a room, their arrival dates and departure dates
- Parked guests vehicles, cleaned customer vehicles, and made sure they were ready when the guest needs to leave.
SALES REPRESENTATIVE
Now Communications
01.2015 - 12.2016
- Quoted prices, credit terms and other bid specifications
- Wrote sales contracts for orders obtained and submitted orders for processing
- Negotiated prices, terms of sales and service agreements
- Established new accounts by planning and organizing daily work schedule to call on existing or potential sales
- Recommended changes in products, service, and policy by evaluating results and competitive developments
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
- Set up appointments with potential and current customers to discuss new products and services
- Developed and implemented sales strategies to increase revenue.
Education
High school Diploma -
Page High School
AZ01.2016
Skills
- Exceptional customer Service
- Interpersonal communication skills
- Retention strategies
- Lead prospecting
- Service agreements Sales expertise
- Company processes
- Problem solving
Timeline
Customer Success
MoveZen Property Management
07.2024 - Current
INSURANCE AGENT
Farmers Insurance Agency
04.2021 - Current
DRIVER
FedEx
02.2020 - 03.2021
DELIVERY ASSOCIATE
UPS
11.2019 - 01.2020
BELLMAN
Amangiri Resort
03.2018 - 09.2018
FIT SPECIALIST
American Road Group
04.2016 - 12.2018
SALES REPRESENTATIVE
Now Communications
01.2015 - 12.2016
High school Diploma -
Page High School
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