Clayton Hoff
East Berlin,Pennsylvania
Summary
Dynamic professional with a proven track record at East Berlin Area Fitness Center, excelling in customer service and problem-solving. Enhanced customer satisfaction through effective communication and attention to detail. Skilled in financial reporting and conflict resolution, demonstrating adaptability in high-pressure environments. Committed to delivering exceptional results in every project.
Overview
10
10
years of professional experience
Work History
Assistant Manager
East Berlin Area Fitness Center
01.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Contractor's Assistant
Hoff Woodworking, LLC
01.2019 - Current
- Followed safety protocols on job sites.
- Assisted in construction of commercial and residential buildings.
- Helped project managers develop work schedules for overall projects and individual stages.
Landscaper
CGA Law Firm
03.2015 - Current
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
Tournament Director
Future Stars Tournaments, LLC
03.2016 - 10.2023
- Collaborated and consulted with officiating teams to coordinate responses, discuss violations and implement resolutions.
- Collaborated with various stakeholders to ensure smooth operations during events, including vendors, referees, coaches, and volunteers.
- Demonstrated excellent problem-solving capabilities under high-pressure situations during live events.
- Enhanced tournament experience by efficiently managing event logistics and coordinating staff.
- Resolved conflicts promptly among players, coaches, or spectators to maintain a positive atmosphere at events.
Education
Bachelor of Science - Finance
York College of Pennsylvania
York, PABachelor of Science - Finance
University of Arizona Global Campus
Tucson, AZSkills
- Problem-solving
- Customer service
- Attention to Detail
- Critical Thinking
- Adaptability
- Communication Skills
Timeline
Assistant Manager
East Berlin Area Fitness Center
01.2020 - Current
Contractor's Assistant
Hoff Woodworking, LLC
01.2019 - Current
Tournament Director
Future Stars Tournaments, LLC
03.2016 - 10.2023
Landscaper
CGA Law Firm
03.2015 - Current
Bachelor of Science - Finance
York College of Pennsylvania
Bachelor of Science - Finance
University of Arizona Global Campus
Similar Profiles
Jennifer FordyceJennifer Fordyce
Assistant Principal at Black Hawk Area Special Education Center-East Moline, ILAssistant Principal at Black Hawk Area Special Education Center-East Moline, IL
Carmela BoldingCarmela Bolding
Customer Service Coordinator at Capital Area Food Bank (CAFB) at East Capitol Walk-in Center (ECWIC)Customer Service Coordinator at Capital Area Food Bank (CAFB) at East Capitol Walk-in Center (ECWIC)
Shi LiuShi Liu
Volunteer at Dalian Jinpu New Area Citizen Fitness CenterVolunteer at Dalian Jinpu New Area Citizen Fitness Center
Reda KuhnReda Kuhn
Floater Teacher EHS at Community Progress CouncilFloater Teacher EHS at Community Progress Council
Karen KannKaren Kann
Office Assistant at Industrial Recovery Services, Inc.Office Assistant at Industrial Recovery Services, Inc.