Clayton Hood
Piedmont,SC
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
19
19
years of professional experience
Work History
Store Manager
Family Dollar
05.2022 - Current
- Promoted from Assistant Manager to Store Manager within 4 months: Proved strong leadership, operational management, and strategic planning skills.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Technical Proficiency: Familiarity with retail management software, point of sale (POS) systems, and other relevant technology.
- Communication Skills: Effectively communicating with staff, customers, and higher management, both verbally and in writing.
Trainer
Footlocker Warehouse
11.2014 - 03.2019
- Started as Truck Unloader: Demonstrated strong work ethic and dedication, quickly mastering unloading processes, inventory management, and safety protocols.
- Promoted to Warehouse Trainer. Recognized for exceptional leadership, communication skills, and ability to train others effectively.
- Developed customized training materials to address specific needs within the warehouse operations, ensuring high levels of knowledge retention among staff members.
- Increased productivity with the development and implementation of effective time management strategies for warehouse staff.
Cashier - Deli Manager
BiLo Foods
11.2005 - 10.2014
- Promoted from cashier after demonstrating exceptional performance and dedication.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Set schedules for staff by planning and designating shifts and hours.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
Education
Business Management -
Piedmont Technical College
Greenwood, SC12.2021
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
Timeline
Store Manager
Family Dollar
05.2022 - Current
Trainer
Footlocker Warehouse
11.2014 - 03.2019
Cashier - Deli Manager
BiLo Foods
11.2005 - 10.2014
Business Management -
Piedmont Technical College