Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

Clayton Larsen

New York

Summary

Results-driven professional with extensive experience in hotel management. Specializing in SOP development, compliance, and performance optimization. Focused on implementing effective procedures to enhance team performance and maintain high standards of guest satisfaction.

Overview

17
17
years of professional experience

Work History

General Manager

The Tuscany Hotel – LuxUrban
New York
02.2022 - Current
  • Supervise all hotel operations across multiple departments, overseeing a staff of 61+.
  • Conduct daily property walk-throughs to ensure cleanliness, safety, and brand compliance.
  • Lead disciplinary action and termination processes, documenting and gathering all required data.
  • Develop, train, and implement SOPs for front desk operations, employee onboarding, engineering preventive maintenance, and housekeeping standards.
  • Manage payroll through KeyHR, accounts payable/receivable, and budget allocations.
  • Direct engineers to ensure timely completion of preventive maintenance programs and repairs.
  • Participate in the annual hotel budget and forecasting process, focusing on revenue, labor, and expense control.
  • Monitor hotel profit and loss (P&L) statements; adjust expenses and labor to achieve GOP goals.
  • Conduct audits to optimize inventory management and renegotiate contracts for cost savings.
  • Maintain compliance with fire, life, and safety codes; train staff in emergency protocols.
  • Oversee resolution of Out-of-Order rooms, overbooking, and mechanical issues with minimal guest impact.
  • Collaborate with housekeeping, engineering, and F&B to ensure a consistent guest experience.

Manager of Denver Operations

LuxUrban
Denver
01.2020 - 02.2022
  • Managed day-to-day operations for three properties, overseeing security, maintenance, guest experience, and staffing.
  • Provided 24/7 guest support and crisis management, including guest emergencies and security events.
  • Conducted daily inspections of front office, guest rooms, and public spaces to ensure brand compliance.
  • Monitored and improved property performance through OTA management, ADR strategy, and guest reviews.
  • Negotiated vendor contracts and leases; ensured safety compliance and secured assets.

Front of House Manager / Trainer / Headwaiter / Bartender

Bonefish Grill
Broken Arrow
02.2009 - 02.2020
  • Led FOH operations, including training, shift supervision, and guest conflict resolution.
  • Coordinated with BOH and management for smooth service delivery and shift transitions.
  • Championed team communication and upheld high service standards.

Education

Bachelor of Arts - English

Oklahoma State University
Stillwater, OK

Skills

  • Hotel operations and oversight
  • Emergency response coordination
  • Guest satisfaction and conflict resolution
  • Team leadership and management
  • Front desk and audit oversight
  • Budgeting and P&L management
  • SOP development and compliance
  • Safety and regulatory compliance
  • Vendor negotiation and contracts
  • Payroll and HR systems
  • Interdepartmental communication
  • Opera PMS and Cloudbeds

References

Available upon request.

References

References available upon request.

Timeline

General Manager

The Tuscany Hotel – LuxUrban
02.2022 - Current

Manager of Denver Operations

LuxUrban
01.2020 - 02.2022

Front of House Manager / Trainer / Headwaiter / Bartender

Bonefish Grill
02.2009 - 02.2020

Bachelor of Arts - English

Oklahoma State University

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