Clayton Pouk
Restaurant Manager
Winter Garden,FL
Summary
Results-oriented business leader with more than 14 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Executive Chef
Toms Watch Bar
Orlando, FL
11.2022 - 08.2024
- Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
- Expanded catering services through strategic marketing efforts, increasing event bookings and revenue streams.
- Delivered excellent food quality and maximized customer satisfaction by preparing meals according to customer requests.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Spearheaded kitchen renovations to optimize workflow efficiency without compromising quality or safety standards.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Maximized profitability by effectively managing food costs through portion control and minimizing waste.
General Manager of Operations
Cracker Barrell
12.2022 - 10.2023
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Increased employee retention rate by creating professional development programs.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
Associate Manager
Cracker Barrell Old Country Store
05.2014 - 12.2022
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Mentored junior team members, contributing to their professional growth and skill development.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
Education
High School Diploma -
West Orange High School
Winter Garden, FL 08.2006 - 05.2010
Skills
Food Stock and Supply Management
Customer Retention
Expense Control
Budget Analysis
Cost analysis and savings
P&L Management
Hospitality service expertise
Hiring, Training, and Development
Operations Management
Customer Relationship Management
Project Management
Timeline
General Manager of Operations
Cracker Barrell
12.2022 - 10.2023
Executive Chef
Toms Watch Bar
11.2022 - 08.2024
Associate Manager
Cracker Barrell Old Country Store
05.2014 - 12.2022
High School Diploma -
West Orange High School
08.2006 - 05.2010
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