Clayton Seymour
Mentor, OH 44060-5500,Ohio
Summary
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Michael's Teammate
Michaels Craft Store
11.2022 - Current
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Managed timely and effective replacement of damaged or missing products.
Event Coordinator /Party Planner
Self Employed Services
05.2016 - Current
- Developed post-event reports to determine effectiveness of each event.
- Hired, trained and supervised volunteers and support staff required for events.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Coordinated florists, photographers, and musicians for events.
- Coordinated schedules and timelines for events.
- Consulted with customers to determine objectives and requirements for events.
Michael's Replishment
Michaels Craft Store
03.2019 - 11.2022
- Issued receipts and processed refunds, credits, or exchanges.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
- Handled in-store purchase payment processing with cash and credit cards.
- Located merchandise across various stores to address customer needs.
- Increased sales and customer satisfaction through personalized servicing.
Education
Associate of Marketing - Marketing And Communication
Lake Erie College
Painesville, OH05.2014
High School Diploma -
Chardon High School
Chardon, OH06.2010
Skills
- Loss Prevention Goals Monitoring
- Effective Customer Communication
- Customer Relationship Management
- Customer Inquiries
- Understanding Customer Needs
- Customer Experience
- Performance Strategies
- Trained in Salesforce
- Calm and Professional Under Pressure
Timeline
Michael's Teammate
Michaels Craft Store
11.2022 - Current
Michael's Replishment
Michaels Craft Store
03.2019 - 11.2022
Event Coordinator /Party Planner
Self Employed Services
05.2016 - Current
Associate of Marketing - Marketing And Communication
Lake Erie College
High School Diploma -
Chardon High School
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