Criminal justice professional with six years of experience as a Detention Services Officer with the Los Angeles County Probation Department in a juvenile detention environment. Experienced in responding to fights, disturbances, suspected drug activity, contraband, and other incidents; gathering and documenting information; preparing detailed reports; maintaining confidential records; and working effectively under pressure. Currently pursuing a Bachelor of Science in Criminal Justice with a concentration in Human Services.
Work History
Care Provider
1 Year 9 Months
In-Home Supportive Services (IHSS) | 11.2024 - Current
Hours: 18.75 Hours wk
Maintained confidential, accurate records of services and client updates to ensure effective follow-up.
Coordinated communication between healthcare providers and family members to address concerns and enhance client care.
Assisted with scheduling appointments and service requirements to ensure timely completion of responsibilities.
Instructor Support & Administrative Assistant
4 Years 2 Months
Strictly Ten Protection Training | 06.2022 - Current
Hours: Approximately 2-4 hours/week
Provide occasional administrative and instructional support during scheduled training classes.
Manage student records, course documentation, and electronic files to maintain accurate and organized training records.
Perform data entry, document collection, and administrative follow-up.
Assist with onboarding, training preparation, filing, and other administrative tasks.
Utilize Microsoft Office and electronic systems to organize information and complete assignments efficiently.
Detention Services Officer — Juvenile Division
6 Years 3 Months
Los Angeles County Probation Department | 09.2017 - 12.2023
Hours: 40+ per week, including overtime.
Responded to fights, disturbances, suspected drug activity, contraband, rule violations, and other incidents in a juvenile detention environment.
Gathered and verified incident information through observation and communication with youth, staff, supervisors, and other authorized personnel to ensure accurate reporting.
Gathered and verified information concerning incidents through observation and communication with youth, staff, supervisors, and other authorized personnel.
Documented incidents involving prohibited items and suspected contraband and followed established procedures for notification and handling.
Prepared detailed and timely incident reports documenting events, observations, actions taken, and relevant information.
Facilitated effective communication with youth, families, supervisors, medical personnel, social-service professionals, and other staff to promote collaborative support and resolution.
Communicated effectively with youth, families, supervisors, medical personnel, social-service professionals, and other staff.
Followed written and oral instructions, prioritized competing responsibilities, and worked collaboratively with supervisors and coworkers.
Customer Service Sales Associate
3 Years 7 Months
Walmart | 02.2014 - 09.2017
Hours: 40 per week.
Provided customer service and resolved questions and concerns in a high-volume environment.
Processed transactions and maintained accurate records while managing multiple responsibilities.
Performed data entry, filing, and other administrative duties.
Education
Bachelor of Science - Criminal Justice, Concentration in Human Services
Southern New Hampshire University | Manchester, NH
Currently Enrolled
President’s List / Dean’s List
Relevant coursework: Criminal Procedure, Criminology, The U.S. Judicial System, The U.S. Correctional System, Discretion in Criminal Justice, Research and Persuasion, Research Literacy in the Social Sciences, Applied Statistics, Criminal Justice Communication Skills, Technology in Criminal Justice.