Faith McNeil
NC
Summary
Housekeeper with solid history of cleaning industry service. Personable and reliable with strong attention to detail and positive, upbeat attitude. Possesses thorough understanding of cleaning techniques and sanitation standards, including proficiency in using cleaning equipment and products. Dedicated to creating pristine and organized living spaces, ensuring clean and comfortable environment for all customers. Highly organized and team-driven with strong customer satisfaction focus.
Overview
15
15
years of professional experience
Work History
House Cleaner
Cleansed By Faith
12.2009 - Current
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Adhered to professional house cleaning checklist.
- Emptied trashcans and transported waste to collection areas.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
- Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
- Provided clear expectations for staff behavior and performance standards while maintaining open lines of communication regarding any concerns or suggestions they had about improving their work environment.
- Reduced employee turnover through effective training, mentoring, and performance evaluations of cleaning staff.
Customer Service Representative
Newell Brands
10.2016 - 12.2018
- Managed customer accounts
- Greeted customers
- Conducted customer service surveys
- Resolved customer issues
- Booked appointments for clients
- Worked in the inbound call center
- Assisted customers via live chat
- Collected and documented orders
- Responded to inquiries and issues
- Responsible for troubleshooting applications
Customer Service Representative
DishNetwork (Future Vision)
09.2011 - 07.2012
- Greeted customers
- Conducted customer service surveys
- Resolved customer issues
- Booked appointments for clients
- Worked in the inbound call center
- Responded to inquiries and issues
- Responsible for troubleshooting applications
Education
Associates - Criminal Justice
Wytheville Community College
Wytheville, VASkills
- Cleaning and sanitization
- Hospitality
- Household management
- Deep cleaning expertise
- Appliance maintenance
- Laundry cleaning
- Upholstery care
- Restocking supplies
- Excellent oral and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Cleaned an average of 4 homes per day.
- Worked overtime hours during the holiday season at the request of management.
- Supervised team of 15 staff members.
Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- CPR/AED Certification
Timeline
Customer Service Representative
Newell Brands
10.2016 - 12.2018
Customer Service Representative
DishNetwork (Future Vision)
09.2011 - 07.2012
House Cleaner
Cleansed By Faith
12.2009 - Current
Associates - Criminal Justice
Wytheville Community College
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